Charity Udeme Charles

 CHARITY UDEME CHARLES   Professional Summary Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.     Work History DIRECTORATE OF TECHNICAL COOPERATION IN AFRICA, MINISTRY OF FOREIGN AFFAIRS - ADMINISTRATVE OFFICER NO.11, ONITSHA CRESCENT, OFF GIMBIYA STREET, AREA 11, GARKI ABUJA. 04/2019 - Current Job Responsibilities: Manage offices supplies stock and place orders Prepare regular reports on expenses and office budgets Organize a filling system for important and confidential company documents. Update office Policies as needed. Maintain a company calendar and schedule appointments Book Meeting rooms as required. Distribute and store correspondence (e.g letters, emails, and packages) Prepare Reports and presentations with statistical data as assigned Arrange travel and accommodations Schedule in-house and external events Meksdonald Integrated Global Services Limited - CRMAnalyst 12/2018 - 03/2019 Job Responsibilities: Ensuring that all escalated issues are been treated Liaising with software providers to ensure that escalated tickets are Closed timely. Reporting daily activities at close of business Interacting with IPPIS dedicated staff to ensure all escalation issues are closed timely. Collaborating with other contact Centre agents to make sure all Problems are been rectified. Reviewing and identifying root cause for all escalated service requests and use this information to improve continuously within service delivery teams. Supplying of regular status updates for all escalated service request. Thames International Consulting - Customer Service Representative, Personal Assistant 06/2018 - 11/2018 Job Responsibilities: Data Capturing and entries of various Personnel Receiving of calls and attending to request. Managing the online helpdesk and granting them their request. Login to online desk and reply to emails daily. Filing and attending to request sent in by the managing director daily. Typed letters and Memos and send out by directives of the Director. Analyzing the payroll of the Mdas, paramilitary and agencies before payment of salary is done. Filing and booking of appointment for the managing director. Prepared daily weeks reports and monthly reports for the company. Enrollment of agencies, mdas, paramilitary into IPPIS platform. Proffered solutions to identified problems in IPPIS Testing of programs and software's before deployment. National Council for women Societies - Protocol and Receptionist (NYSC Corp Member) 06/2017 - 03/2018 Job Responsibilities: Recording and filing of incoming mails Answering calls and negotiating with the clients Booking of Appointment for the president and preparing of President Itinerary Receiving and replying mails Planning NCWS Projects and events Writing of letters and Memos Data Entries for adequate filing for Loan Other Administrative Duties Compiling names for loan from bank of industry (BOI) Drimz International - Intern 08/2015 - 07/2016 Responsibilities: Creative personnel, Story-Board Builder, and photography assistant.     Trainings & Conferences Project management Professional | Dexter & Heroes Consulting Limited | 27th September 2017 Human Resource | Dexter & Heroes Consulting Limited | 9th November 2017 Customer Service & Relationship Management | Dexter & Heroes Consulting Limited | 22nd October 2017 Business Management and Entrepreneurship | Dexter & Heroes Consulting Limited | 20th December 2017 Essential Management Skills For Workplace| Dexter & Heroes Consulting Limited | 1st February 2018 Oracle March 2018 Softsuite July 2018 Erpcrebit Application August 2018 Monitoring and Evaluation March 2022 Gifmis February 2022   No C18 Gilead, Comfort Royal Estate, Apo-dutse FCT. Nigeria No C18 Gilead, Comfort Royal Estate, Apo-dutse FCT. Nigeria --    Skills aspose_preserveoriginal_mlm4 Flexible and Adaptable Self-Motivated Organization and Time Management Interpersonal Communication Multitasking Abilities MS Office Performance Management Systems aspose_preserveoriginal_mlm4 Drafting and Administering Contracts Health and Safety Programs Employee Relations Oversight Administering Disciplinary Procedures Compensation and Benefits Administration Human Capital Management (HCM) Talent Review     Education 2022 Ahmadu Bello University MBA : Human Resource 2017 University Of Uyo Nigeria B. A : Communication Arts 2012 Ekasus Secondary School Nduetong Oku Uyo Senior Secondary School Certificate (NECO & WAEC)     About me Charity is a Qualified Human Resource manager and a charismatic leader with over 5 years' experience in the Public Financial Management System (Oracle, Softsuite, Erpcrebit, GIFMIS, M&E, Information Management, Document Management, Electronic Records Management and Business Process Management (Workflow) and has managed the database system for Thames international which is an award-winning Service Transformation Practice. She served as the Quality Assurance Analyst on the Oracle ERP Quality Assurance for Integrated Personnel and Payroll Information System. She has consulted quite a few projects from inception, testing to user acceptance. She has a wide experience on the IPPIS applications. She has experiences on the different system implementation including upgrade, Project planning, HRM management, Data gathering, data migration, testing, and training.     REFEREES Cornelius Adeoye CEO Thames International- Bamidele Oyedeji CEO Cadsoft Enterprises-