Charity Uchechi Uduak

CHARITY UCHECHI UDUAK Address: 27 Debo Bashorun Street, Ago Palace, Okota, Lagos Email:-| Phone:- --PROFESSIONAL SUMMARY Highly organized Virtual Assistant & Customer Service Professional with expertise in managing administrative tasks, handling customer inquiries, and streamlining workflows. Skilled in providing top-notch remote support through email, chat, and phone, ensuring efficiency and customer satisfaction. Adept at multitasking, scheduling, data entry, and using digital tools to optimize business operations. --CORE SKILLS & COMPETENCIES ✔ ✔ ✔ ✔ ✔ ✔ ✔ Virtual Assistance & Administrative Support Customer Service & Communication Email & Calendar Management Data Entry & Documentation CRM & Support Tools Task Prioritization & Time Management Problem-Solving & Conflict Resolution --PROFESSIONAL EXPERIENCE Virtual Assistant | Customer Service Representative Almanah Hope Foundation | 2023 – 2024 Managed emails, scheduled appointments, and organized documents for seamless workflow. Provided outstanding customer service through chat, email, and phone, ensuring prompt issue resolution. Handled inquiries, resolved complaints, and maintained customer records for follow-ups. Utilized CRM tools to track interactions and improve customer experience. Creative Manager | Administrative Assistant Phydx Cakes Confectionery | 2019 – 2022 Managed client communications, orders, and scheduling to ensure timely service delivery. Processed invoices, maintained records, and organized administrative tasks efficiently. Acted on customer feedback to enhance service quality and business operations. --EDUCATION General Certificate Examination (GCE) – 2002 National Open University of Nigeria (In Progress) --TOOLS & TECHNOLOGIES CRM Platforms: Intercom, Zoho, Trello, HubSpot Communication & Collaboration: Slack Productivity Tools: Google Workspace, Microsoft Office --REFERENCES Available upon request.