Charity Sithole

SITHOLE CHARITY Administrative Virtual Assistant. ​ - ​-​ Marondera, Zimbabwe SUMMARY KEY ACHIEVEMENTS Proficient,certified Administrative and Medical Virtual Assistant specialising in administrative efficiency, regulatory compliance, and client support. Leveraging a foundational degree in Linguistics,English Literature and Sociology, I offer exceptional communication, critical thinking, and empathy all essential for patient and physician interaction. My expertise is fortified by training in HIPAA Compliance, and specialised knowledge of the Australian NDIS. Committed to modern solutions, I am also certified in AI Essentials, which enables me to streamline high-volume scheduling and critical communication for a remote medical practice. ​ Optimized Client EXPERIENCE Administrative Assistant Rumbidzai Development Trust 03/2023 - 12/2025 Zimbabwe • Coordinated high-volume scheduling, appointments, and complex travel logistics with meticulous attention to detail for multiple clients. Managed comprehensive email and calendar systems, significantly improving correspondence priority and workflow efficiency for timely client and stakeholder engagement. Provided professional client support via phone, email, and live chat, maintaining strict confidentiality and ensuring high customer satisfaction Research Assistant Rumidzai Development Trust, Zimbabwe 04/2017 - 11/2022 Zimbabwe • Executed extensive literature reviews, accurately synthesising and summarising complex research findings to directly inform project development. Analysed quantitative and qualitative data sets, creating clear presentations that aided in key strategic and decision-making processes. Managed end-to-end procurement of project supplies, meticulously ensuring adherence to strict budget and timeline constraints Administrative Intern African Forum and Network on Debt and Development 02/2016 - 09/2016 Zimbabwe • (AFRODAD), ZIMBABWE Administrative Intern | Managed logistics for events, overseeing registration and venue. Assisted procurement by gathering quotes and preparing requisitions. Served as office contact, handling high-volume calls and correspondence efficiently. EDUCATION Scheduling Improved scheduling efficiency by 30%, coordinating travel logistics for 15+ clients monthly. ​ Enhanced Workflow Systems Increased customer satisfaction 40% through improved email and calendar workflows. ​ Cost-Effective Procurement Reduced procurement costs by 20% while adhering to budget constraints. ​ Event Facilitation Success Facilitated events for 100+ attendees, ensuring seamless logistics and registration. CERTIFICATIONS Virtual Assistance Certificate ALX Africa AI Career Essentials Certificate ALX Africa Microsoft Office Basics Certificate Alison Online HIPAA Compliance Certificate Alison Online Bachelor of Arts in English Literature, Linguistics, and Sociology 01/2015 - 12/2015 University of Zimbabwe Harare, Zimbabwe Diploma in Health Studies Alison Online CERTIFICATIONS Diploma in Caregiving Alison Online NDIS Certificates Australian Website Introduction to Autism and Awareness Support Alison Online HubSpot Sales Hub Software Certified Hubspot SKILLS Australian NDIS Administration HIPAA Compliance Autism Awareness & Support Protocols Health Studies Caregiving Principles Medical Terminology