Charity Santiago

CHARITY LAURETA SANTIAGO #15 Homestead I, Talavera Nueva Ecija Philippines Contact Number: - Email Address:-- OBJECTIVE: To maintain customer satisfaction and improve customer experience through my customer service experience and product knowledge. I am seeking a competitive challenging opportunity where I will able to utilize my ability to work well with people and individually. It will also allow me to grow more personally and professionally. SKILLS: Outgoing and Energetic. Good In written and oral communication. Good in listening skills. Good in multitasking. PERSONAL DATA: Age: 26 Birthday: September 4, 1993 Place of Birth: Talavera, Nueva Ecija Nationality: Filipino Sex: Female Civil Status: Single Height: 4’11 Weight: 51kg EDUCATION: Tertiary:Bachelor of Science in Information Technology (S.Y- – Undergraduate) Nueva Ecija University of Science and Technology Secondary:San Ricardo National High School (S.Y-) San Ricardo Talavera, Nueva Ecija Primary:Homestead I Elementary School (S.Y-) Homestead I Talavera, Nueva Ecija TRAINING: Completed 40 hours of intensive call center agent training. BPO Training Academy 18th floor, Unit 1806 Cityland Herrera Tower, V.A. Rufino St. Corner Valero St. Makaty City, Philippines (December 5-9, 2016) WORKING EXPERIENCE: Teleperformance: (January 30, 2017 – March 08, 2018) Florist Transworld Delivery – Floral Wire Service (Seasonal Account) January 30, 2017 – February 19, 2017 Customer Support Representative SunTrust Bank – (Financial Account) February 21, 2017 – June 10, 2017 Customer Support Representative Microsoft Xbox – (Gaming Account) June 13, 2017 – March 08, 2018 Customer Support Representative & Chat Support Representative REFERENCE CHARACTER: Kyra Patricia Dayrit -) Customer Care Professional – American Express Roger Nabat Jr. -) Chat Support Representative – Microsoft Xbox Maria Jesha Sumugat -) Sr Operations Associate - Capital One