Charity Oyewole

MY PORTFOLIO OYEWOLE CHARITY CUSTOMER SERVICE REPRESENTATIVE BIO I’m a Customer Service Representative with a natural knack for solving problems and making people feel heard. I’ve helped businesses keep their customers happy by answering questions, resolving issues, and making sure no message goes unanswered. Whether it's responding to emails, following up on refund requests, or calming frustrated clients, I bring patience, empathy, and clear communication to every interaction. I also know how important it is to set the right expectations so I create friendly autoresponders and organize inboxes in a way that keeps things running smoothly behind the scenes. Skills Toolkits Empathy Zendesk , Freshdesk Patience Gmail Active Listening Slack Clear Communication Intercom Problem-Solving HubSpot Emotional Intelligence Trello Adaptability Notion Positivity Google Drive Conflict Resolution Notion Time Management Jira Zoho PROJECTS 👉 CUSTOMER ENQUIRY ABOUT SHIPPING TIME CUSTOMER ENQUIRY ABOUT PRODUCTS EXPERIENCE Customer Service Lead EHR |- Managed a team of 10 representatives, achieving 95% customer satisfaction. Developed training programs for new hires, reducing onboarding time by 20% Handled over 1,200 customer emails and calls monthly, maintaining a 95% satisfaction rate. Customer Service Support GOSHEN SYSTEMS |- Resolved over 50 customer inquiries daily through various channels. Implemented feedback system that improved service quality by 15%. Responded to and resolved 100 dispute and claim cases quarterly, including chargebacks and complaints, with 90% resolved in the customer’s favor AWARDS & RECOGNITION: CELEBRATING EXCELLENCE CSAT SCORE Consistenly manitained a 98% Customer Satisfaction (CSAT) Score Consistently maintained a 98% Customer Satisfaction (CSAT) score I provide responsive, empathetic, and solution-focused customer support to help businesses build trust and keep their customers satisfied. WORK WITH ME ADDRESS Osun, Nigeria PHONE - EMAIL -