Charity Obi

CHARITY OBI Executive & Administrative Assistant | Customer Service Specialist Lagos, Nigeria - | ✉-linkedin.com/in/charityobi PROFESSIONAL SUMMARY Efficient and personable administrative professional with over six years of experience supporting executives, coordinating office operations and delivering excellent customer service. Skilled in schedule management, communication, data organization, and service delivery. Committed to maintaining confidentiality and contributing to business efficiency. TECHNICAL PROFICIENCY • Microsoft Office Suite – Word, Excel, PowerPoint, Outlook • Google Workspace – Gmail, Calendar, Drive, Docs, Sheets • Customer Relationship Management (CRM) – Basic knowledge of tools such as HubSpot and Zoho • Communication Tools – Slack, Zoom, Microsoft Teams • File & Record Management – Google Drive, Dropbox PROFESSIONAL EXPERIENCE Assistant School Administrator Tade Tender Schools, Lagos | Oct 2022 – Present • Scheduled over 30 weekly academic activities and staff meetings. • Managed administrative files and improved documentation accuracy by 25%. • Coordinated logistics for 10+ school events and excursions per term. • Monitored inventory and reduced supply shortages by 40%. • Responded to inquiries, achieving 95% parent satisfaction rate. Administrative Officer Mercy Gate Hospital, Lagos | Dec 2020 – Sept 2022 • Scheduled appointments for over 70 patients weekly. • Maintained over 500 confidential medical records without error. • Procured medical supplies monthly, reducing administrative delays by 30%. • Managed hospital correspondence and inquiries, improving response time by 45%. • Supported billing processes, ensuring 100% accurate patient transactions. Sales Representative Bethsaida Micro Insurance Ltd, Lagos | Apr 2020 – Nov 2020 • Generated 200+ sales leads monthly through direct marketing. • Closed 80+ new client accounts within 6 months. • Conducted follow-up calls, increasing client retention by 20%. • Trained 3 junior staff members on product presentation and CRM tools. • Exceeded monthly sales target by 15% on average. Sales Agent Nigerian Breweries, Bauchi | Sept 2018 – Mar 2020 • Managed sales in 50+ retail outlets across Bauchi State. • Increased product visibility by 35% through community engagement. • Delivered weekly sales reports to management with 100% timeliness. • Used Excel to track inventory and sales trends, reducing waste by 20%. • Collaborated with logistics team to restock outlets within 48 hours. Administrative Officer Amak’s Integrated Concept, Bauchi | Oct 2017 – Aug 2018 • Produced weekly sales/financial reports for 3 business units. • Reduced vendor procurement costs by 15% through negotiation. • Oversaw operations and supervised 4 staff members. • Attended to 20+ daily customer inquiries with a 98% satisfaction rate. • Introduced process improvements that cut administrative workload by 25%. Administrative Officer Bluberry Cakes, Asaba | Jan 2012 – Sept 2017 • Scheduled and coordinated over 200 appointments yearly. • Handled communications for 5 departments and responded to client requests. • Organized logistics for over 30 events and meetings annually. • Maintained administrative records with 99% accuracy. • Supported report and presentation preparation for monthly reviews. EDUCATION B.Sc. in Psychology Enugu State University of Science and Technology, Enugu | 2016 CERTIFICATIONS & TRAINING • Customer Service Foundation – LinkedIn Learning (2025) • Administrative Professional Foundation – LinkedIn Learning (2025) • Hospitality, Leadership & Sustainability Training – LEAP Africa (2025) • Security & Data Privacy – LEAP Africa (2023) • ICS Sales Academy Certification – ICS Limited (2022) • Microsoft Office Suite – Word, Excel, PowerPoint • National Youth Service Corps (NYSC) CORE SKILLS • Executive & Administrative Support • Calendar & Email Management • Client Relations & Customer Satisfaction • Office Coordination & Record Keeping • Report Writing & Documentation • Procurement & Inventory Control • Telephone Etiquette & Front Desk Support • Communication (Written & Verbal) • CRM Software Proficiency (Basic) • Attention to Detail & Accuracy • Microsoft Office Tools (Word, Excel, PowerPoint) REFERENCES Available upon request.