Charity Kagina

Seasoned organisational leader with over 20 years’ experience driving administrative excellence, governance, and operational transformation within dynamic, mission-driven institutions. Expert in streamlining processes, enhancing service delivery, and ensuring regulatory compliance across distributed and hybrid work environments. Oversaw multi-million-dollar budgets exceeding USD 5 million, led cross-functional teams of up to 10 staff, and achieved measurable efficiencies, including 35% reductions in client wait times and 40% decreases in workplace grievances through strategic process improvement and policy implementation. Delivered consistent results through data-driven decision-making, ethical leadership, and collaborative problem-solving in both on-site and remote settings. Looking to leverage this extensive leadership and administrative expertise in a senior management or remote operations role to advance organisational effectiveness and sustainable growth.