I am Charity Encarnacion, 42 years old. I was a Beach Resort Supervisor with my previous job. With Customer Service Specialty. Handling Customer queries, concerns, bookings and reservations. Also handling the resort's Social Media page for marketing. In-charge with weekly sales and reports via Microsoft Word and Excel. With Goggle Sheet and Google Spreadsheet experience. Handling emails to send to customers for quotations. Personal Assistant to the CEO. Hospitality Industry was my interest as an employee. 8 years in service had mold me to become a better Customer Representative and a frontline to the establishment.