Charito Sim

Charito Sim

$8/hr
Grphic Design | Prepreess | Technical Support
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Cebu City, Cebu, Philippines
Experience:
15 years
CHARITO TEVES SIM-| - | LinkedIn: Charito Sim | Cebu City, Philippines 6000 TECHNICAL SUPPORT, IT PROFESSIONAL, CLOUD SERVICES MANAGER, ​ AND WEB | GRAPHIC DESIGNER Summary: An IT professional who has parlayed her education to the fields of web and graphic design for various print and social media platforms (book covers and book interiors, marketing, and social media materials) and server support services for clients of IONOS (UK), technical support services for Amazon Philippines, covering nearly twenty years of combined experience. Core Competencies: Technical Support for Amazon Digital and Devices; Server Support (VPS, Dedicated Servers, Cloud Servers, and Cloud Backup) for IONOS cloud services and web hosting; Print design for book covers and book interiors, printed collateral design (postcards, roll-up banners, fliers, and posters), web design, social media design, photo editing, graphic design for large print billboards and banners Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat Pro, Distiller), and prepress software: Enfocus SELECTED ACHIEVEMENTS ✔​ IONOS Top Net Promoter Score (NPS) Agent UK Market ✔​ IONOS Top Sales After Support (SAS) Agent UK Market PROFESSIONAL EXPERIENCE Server Support Engineer (UK) IONOS Phils., Inc. | IT Park, Cebu City June 2022-July 2025 The primary point of contact for IONOS UK Market customers to ensure customer satisfaction with our service. IONOS is the market leader for cloud computing services in the European Union. Troubleshoot Linux and Windows servers (VPS, Cloud, and Dedicated) issues that cause server downtime and recommend a resolution to customer issues and concerns Filed Jira and Plesk tickets to resolve unresolvable issues on first and second level 1 Resume of Charito Teves Sim Supported TCP/IP protocols—HTTP/S, DNS, FTP, SSH, RDP; and Web Hosting software such as IIS and Apache queries Pitched after support products and converted them to high-retention sales Met team performance matrix, including sales quotas, and assisted teammates with technical queries Technical Support Associate Amazon Phils., Inc. | Cebu Business Park, Cebu City- Troubleshoot customer issues with Amazon Digital and Devices which includes Kindle, Fire Tablet, Fire TV, Sticks, and Boxes, Echo, in-app digital purchases, and Amazon Apps such Prime Video, Kindle Reading, Amazon Photos, Amazon Shopping, Amazon Music, and Alexa Met performance matrix that included positive surveys and low agent handling time (AHT) Collaborated with teammates and the team manager with resolutions that reduced AHT, which resulted in happier customers and more positive surveys iCreative Specialist Black Card Books (Canada) | Home-based Freelance- Designed marketing materials, print and digital media, which includes book covers and interiors, postcards, fliers, rollup banners, landing pages, logo, Facebook covers and profile pictures, YouTube covers, LinkedIn covers, Instagram profile, Facebook and Instagram posts Created book cover templates for entry-level package clients Collaborated with project management, corporate management, and creative teams such that the utmost quality of projects was delivered to clients in a timely and efficient manner through Skype meetings and email Managed assigned projects through Podio such that instructions are duly communicated across all teams and management Book Cover Designer and Corrections Specialist Tate Publishing Phils., Inc. | JY Square, Cebu City- Managed textual revisions on book covers and interiors Communicated proactively with copyeditors for clarification on revision instructions Designed book covers and CD covers Graphics Designer/Prepress Specialist DTA Systems BV, Netherlands | Home-based Freelance- Prepressed CD and DVD print material, which includes disc covers, inlays, and booklets, using Enfocus Managed orders and revisions by communicating directly with our printing shop in Poland 2 Resume of Charito Teves Sim Managed customer queries and orders through email templates in Dutch Designed disc covers, inlays, booklets, 16:9 video menu, GUI, and web Communicated directly with the client and his employees based in the Netherlands Picture Book Designer/Final Quality Assurance Xlibris Phils. Inc. now Author Solutions | IT Park, Cebu City- Designed picture book covers and interiors for Xlibris (US, UK, and Australia Markets), Trafford, Author House, and Palibrio Checked corrections to see if everything was implemented accordingly for Xlibris and Trafford Checked the final quality of books, making sure they meet printing standards for Xlibris and Palibrio Created a standard of communication for Palibrio using Salesforce Created Final Quality Assurance guidelines for Trafford and Palibrio Trained new designers to meet layout standards Photo Editor Editing Factory Korea | Mango Ave., Cebu City- Edited Korean Studio Prenup Photos, Non-studio Engagement and Wedding Ceremony photos (lighting and color enhancement, liquefication of couple’s face and body, removal of unwanted items in the pictures) Designed studio prenup and wedding albums Graphic Designer Go Large Graphics, Inc. | Escario, Cebu City 2006 Prepped graphics for large print, such as billboards, banners, posters, and backlit menus Printed graphics in C2S, tearproof, and backlit papers, and tarpaulins Communicated design briefs and revisions with clients through email, phone calls, and face-to-face consultations Web Designer Unicon Douglas, Inc. | Gorordo Ave., Cebu City- Designed static websites Coded websites Communicated with the sales team for design briefs ​ 3 Resume of Charito Teves Sim EDUCATION AMA University,-, Bachelor of Science in Information Technology --------------------References and Graphic Design Portfolio available upon request Current as of July 2025 4
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