CHARITO TEVES SIM-| - | LinkedIn: Charito Sim | Cebu City, Philippines 6000
TECHNICAL SUPPORT, IT PROFESSIONAL, CLOUD SERVICES MANAGER,
AND WEB | GRAPHIC DESIGNER
Summary: An IT professional who has parlayed her education to the fields of web and
graphic design for various print and social media platforms (book covers and book
interiors, marketing, and social media materials) and server support services for clients of
IONOS (UK), technical support services for Amazon Philippines, covering nearly twenty
years of combined experience.
Core Competencies:
Technical Support for Amazon Digital and Devices;
Server Support (VPS, Dedicated Servers, Cloud Servers, and Cloud Backup) for
IONOS cloud services and web hosting;
Print design for book covers and book interiors, printed collateral design (postcards, roll-up
banners, fliers, and posters), web design, social media design, photo editing, graphic
design for large print billboards and banners
Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator,
InDesign, Acrobat Pro, Distiller), and prepress software: Enfocus
SELECTED ACHIEVEMENTS
✔ IONOS Top Net Promoter Score (NPS) Agent UK Market
✔ IONOS Top Sales After Support (SAS) Agent UK Market
PROFESSIONAL EXPERIENCE
Server Support Engineer (UK)
IONOS Phils., Inc. | IT Park, Cebu City
June 2022-July 2025
The primary point of contact for IONOS UK Market customers to ensure customer satisfaction with
our service. IONOS is the market leader for cloud computing services in the European Union.
Troubleshoot Linux and Windows servers (VPS, Cloud, and Dedicated) issues that cause server
downtime and recommend a resolution to customer issues and concerns
Filed Jira and Plesk tickets to resolve unresolvable issues on first and second level
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Resume of Charito Teves Sim
Supported TCP/IP protocols—HTTP/S, DNS, FTP, SSH, RDP; and Web Hosting software such as
IIS and Apache queries
Pitched after support products and converted them to high-retention sales
Met team performance matrix, including sales quotas, and assisted teammates with technical
queries
Technical Support Associate
Amazon Phils., Inc. | Cebu Business Park, Cebu City-
Troubleshoot customer issues with Amazon Digital and Devices which includes Kindle, Fire Tablet,
Fire TV, Sticks, and Boxes, Echo, in-app digital purchases, and Amazon Apps such Prime Video,
Kindle Reading, Amazon Photos, Amazon Shopping, Amazon Music, and Alexa
Met performance matrix that included positive surveys and low agent handling time (AHT)
Collaborated with teammates and the team manager with resolutions that reduced AHT, which
resulted in happier customers and more positive surveys
iCreative Specialist
Black Card Books (Canada) | Home-based Freelance-
Designed marketing materials, print and digital media, which includes book covers and interiors,
postcards, fliers, rollup banners, landing pages, logo, Facebook covers and profile pictures,
YouTube covers, LinkedIn covers, Instagram profile, Facebook and Instagram posts
Created book cover templates for entry-level package clients
Collaborated with project management, corporate management, and creative teams such that the
utmost quality of projects was delivered to clients in a timely and efficient manner through Skype
meetings and email
Managed assigned projects through Podio such that instructions are duly communicated across all
teams and management
Book Cover Designer and Corrections Specialist
Tate Publishing Phils., Inc. | JY Square, Cebu City-
Managed textual revisions on book covers and interiors
Communicated proactively with copyeditors for clarification on revision instructions
Designed book covers and CD covers
Graphics Designer/Prepress Specialist
DTA Systems BV, Netherlands | Home-based Freelance-
Prepressed CD and DVD print material, which includes disc covers, inlays, and booklets, using
Enfocus
Managed orders and revisions by communicating directly with our printing shop in Poland
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Resume of Charito Teves Sim
Managed customer queries and orders through email templates in Dutch
Designed disc covers, inlays, booklets, 16:9 video menu, GUI, and web
Communicated directly with the client and his employees based in the Netherlands
Picture Book Designer/Final Quality Assurance
Xlibris Phils. Inc. now Author Solutions | IT Park, Cebu City-
Designed picture book covers and interiors for Xlibris (US, UK, and Australia Markets), Trafford,
Author House, and Palibrio
Checked corrections to see if everything was implemented accordingly for Xlibris and Trafford
Checked the final quality of books, making sure they meet printing standards for Xlibris and Palibrio
Created a standard of communication for Palibrio using Salesforce
Created Final Quality Assurance guidelines for Trafford and Palibrio
Trained new designers to meet layout standards
Photo Editor
Editing Factory Korea | Mango Ave., Cebu City-
Edited Korean Studio Prenup Photos, Non-studio Engagement and Wedding Ceremony photos
(lighting and color enhancement, liquefication of couple’s face and body, removal of unwanted items
in the pictures)
Designed studio prenup and wedding albums
Graphic Designer
Go Large Graphics, Inc. | Escario, Cebu City
2006
Prepped graphics for large print, such as billboards, banners, posters, and backlit menus
Printed graphics in C2S, tearproof, and backlit papers, and tarpaulins
Communicated design briefs and revisions with clients through email, phone calls, and face-to-face
consultations
Web Designer
Unicon Douglas, Inc. | Gorordo Ave., Cebu City-
Designed static websites
Coded websites
Communicated with the sales team for design briefs
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Resume of Charito Teves Sim
EDUCATION
AMA University,-, Bachelor of Science in Information Technology
--------------------References and Graphic Design Portfolio available upon request
Current as of July 2025
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