CHARISSE S. DE GUZMAN
Home Addess:210 Sta Isabel
Kawit Cavite, Philippines 4104
Mobile Number: - / Home: -
Email:-
OBJECTIVE
To apply the knowledge and skills that I nourished acquired as well as contribute to company's success thru hard work, determination and cooperation.
PERSONAL DATA
Date of Birth: December 15, 1982
Place of Birth: Cavite City
Status: Married
Spouse Name: Mervin B. De Guzman
Height: 5' / 1.5 m
Weight: 130 lbs / 60 kls
SSS No.:-
TIN:-
EDUCATIONAL BACKGROUND
San Sebastian College - Recoletos Cavite
Bachelor of Science in Business Administration
Major in Banking and Finance
June 2001 - March 2005
San Sebastian College - Recoletos Cavite
Associate in Computer Technology
JUne 1999 - April 2001
OJT / INTERN EXPERIENCE
Land Bank of the Philippines
Cavite City Branch
March 22 - May 03, 2004
Worked as an assistant to the Customer Associate / Bookkeeper in the preparation of collection letters, filing of some documents and other tasks assigned.
Employment History
Customer Service Representative | TeleTech Customer Care Management Philippines, Inc.
September 2008 - February 2015
Worked as a Customer Service Representative on a Business Process Outsourcing Company under a Multiple Billing Back of House Team. Responsible for answering and processing credit request sent via Credit Authorization System or direct email from dealers. Handling mobiles and fixed line bill disputes and performs credit adjustment after investigating service or company account. Also, receive calls, process mobile activation and coaching dealers of step-by-step process on a specific system.
Cargo Representative | PACIFIC EAST ASIA CARGO AIRLINES (PEAC)
October 2007 - March 2008
Reports directly to the Cargo Operation supervisor or the shift supervisor in the absence of the former. Performs cashiering function as assigned by the cargo supervisor like computes charges based on set guidelines and procedures, cut and process airwaybill, prepares daily sales report every end of shift, ensures that accepted airwaybill are properly recorded, segregation of airwaybill per destination pigeon-hole and safe keeping of cash on hand.
Personal Staff / Timekeeper | LEE OUTFIT CORPORATION
January 2007 - July 2007
Responsible for collecting, checking and recording timecards of the employees. Preparing a monitoring report regarding the working hours of the employees including their excessive overtime to be submitted at the Accounting Department. Also responsible in filing the requirements of the employees and preparing identification card.
General Clerk - Accounting | SUPERVALUE, INC.
June 2005 - November 2005
Responsible for attaching payment vouchers of different suppliers of SVI (SUPERVALUE INC.). Checking, matching and balancing of payment proposals coming from different branches of SM Supermarket.
REFERENCES:
Rizza Medina
Operations Manager
TeleTech Customer Care Management Philippines, Inc.-/ -
Jeffrey Antes
L&D Trainer
TeleTech Customer Care Management Philippines, Inc.-/ -
Shekinah Riva Marie Caballero
Team Leader
HGS-/ -
Rizaldy B. Tanedo
Team Leader for Carlton Group Account
Microsourcing (MOA)-/ -
I hereby certify that the above written particulars are true and correct to the best of my knowledge and belief.
Charisse S. De Guzman
