Charissa Remarca

I am a virtual assistant specializing in customer support and technical support. I provide reliable assistance in handling customer inquiries, troubleshooting issues, and ensuring smooth day-to-day operations. With strong communication skills, a problem-solving mindset, and a detail-oriented approach, I help businesses deliver excellent customer experiences while staying organized and efficient.

Specialty

• Customer Support (Email, Chat & Ticketing Systems)
• Technical Support for E-commerce Platforms & Tools
• Amazon Seller Central Assistance
• Administrative & Operational Support
• Problem-Solving & Process Improvement

Skills

• Customer Support (Email, Chat, CRM Tools)
• Technical Support & Troubleshooting
• Amazon Seller Central Management
• Data Entry & Documentation
• Knowledge Base & Help Desk Management
• Inventory & Order Tracking
• Escalation Handling & Issue Resolution
• Report Creation & Data Analysis (Excel/Google Sheets)
• Communication & Conflict Resolution
• Task & Project Management