Charissa E. Yet

Hello! My name is Charissa Espiritu Yet, you can call me "Cha" for short and I am a dedicated professional with extensive experience in business administration and virtual assistance. I hold a Master in Business Administration and a Bachelor of Science in Business Administration with a focus on Marketing Management.

My career began as a Marketing Support Staff, where I gained invaluable experience in client contract management, database updates, and coordinating corporate events. I was responsible for designing marketing collaterals, conducting marketing research, managing customer satisfaction surveys, and handling vendor accreditation processes. This role helped me develop a strong foundation in marketing and administrative support.

Subsequently, I transitioned to the role of General Virtual Assistant for various freelance clients. In this capacity, I supported them by handling daily administrative tasks and providing comprehensive virtual assistance such as creating presentations, lead generation, social media management, client outreach, online data research, facebook group moderation, email management, and creating & analyzing google sheet reports. This role honed my ability to adapt to different client needs and manage a wide array of responsibilities.

In addition, I have experience in E-commerce where I process orders, list new products, liaise with suppliers, and monitor inventory. Aside from that, I oversee day-to-day operations, ensuring the complete fulfillment of online orders. I handle PayPal chargeback resolutions, approve refund requests, process specific orders, monitor departmental KPIs, and implement action plans to achieve quarterly goals. I also evaluate staff productivity and facilitate team meetings, driving continuous improvement in departmental performance as the head of the department.

My diverse professional experience, coupled with my educational background, has equipped me with the skills and knowledge to excel in various roles. I am committed to delivering excellence in all my endeavors and continuously strive to enhance my capabilities to contribute effectively to any organization I am part of.