Charisma Faye Sato

 CHARISMA FAYE o. sato 1336 Purok-B Suaybaguio Subd., Barangay North, Tagum City- |  - Objective With excellent data entry skills, proficiency in MS office and Google Spreadsheets, customer service experience, and fluency in English - both verbal and written, this freelancer is looking for a position in a company that rewards hard-work, dedication and commitment to excellence. Skills & Abilities Excellent Organizational Skills Strong Customer Relations Skills Internet Research Data Entry Experience VIRTUAL ASSISTANT envyinc.co August 2015 – February 2016 - Update and maintain information on computer systems and in archives - Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Customer Service Representative (E-mail handling) Afia Insurance and Brokerage Services JULY 2014 TO JULY 2015 - Responds to customer enquiries - Sends follow up emails to the right department VIRTUAL ASSISTANT / CONTENT MANAGER Bright and Shiny Inc. Website Building and Design December 2012 to dEcember 2014 - Enter information into spreadsheets or computer programs from source documents. - Harvesting web content and entering it into our new CMS to support our dev team - Quickly and accurately type the data according to the data entry instructions. - Manage customer and other database spreadsheets - Take transcription and handle correspondence - Support the client with internal marketing content work Customer Service Analyst E-wallet Essentials Inc. (Website and Mobile App Developer October 2012 to January 2013 Daily tasks includes: 1. Social Media Site Monitoring for positive and negative post, recommendations, and updates. Deleting obscene or inappropriate messages. - Apple App Store User Reviews - Google Play App Store User Reviews - Facebook wall posts and messages - Google +1 wall posts and messages - YouTube Channel comments - Twitter "retweets" or "mentions" - Pinterest - Monitor and react to comments left on the website blog. 2. Utilizing the Internet to gather "Product Information" 3. Review existing database to propose corrections and/or improvements. 4. Tracking of Response time measurements of the website and Mobile app. Virtual Assistant My Administrative Assistant (MYAA) November to December 2012 Working as a Remote Assistant to a corporate client and my main responsibilities are as follows : 1. Email Handling -Segregating the clients personal emails from work related ones -Responding to emails on clients behalf 2. Assisting the client during training -Send training schedules of Webinar to trainees -Answer trainees inquiries or other concerns through chat during the training 3. Data Entry -Gather all trainees information and update it on a regular basis Customer Service Representative/Team Lead Red Pocket Mobile May 2012 to October 2012 Responsibilities include: - Responsible for interacting with the company’s customers to provide them with information to inquiries regarding products and services. - Dealing and helping resolve any customer complaints. - Make quick and accurate responses to members that issue common queries on Live Chats. - Available to take multiple chats a minimum of 8 hours per scheduled day. As team Lead and Point of Contact person: - Responsible for getting and mailing the Attendance/Absenteeism Report to the client by the end of the Shift. - Submitting End-of-Shift Reports to the Supervisor and to the Quality Assurance Officer. Technical Support representative (tier 1) AT&T U-verse December 2008 to January 2010 Responsible for answering technical support calls from clients or members and providing level 1 technical assistance to the end user on applications or technologies that Sutherland is contracted to support. Also responsible for accurate and efficient diagnosis and dispatching to other contracted service provider. As a Team Leader of 5 Customer Representatives: - Responsible for motivating my members to be passionate with what we do. - Giving Support and providing techniques to resolve each issue and keep calls short as much as possible. - Responsible for initiating strategies to keep my members from being absent without any valid reason. Education University of the immaculate conception, Davao city Bachelor of science in computer engineering