Charis Ann Hernandez Mas

Charis Ann H. Mas BPO/VA Professional Overall, with a total of 7 years of experience in the BPO industry and 4 years as a Virtual Assistant, I have honed my customer service, communication, time management, and problem-solving skills. I am adept at utilizing various software applications, maintaining attention to detail, collaborating with teams, and adapting to changing environments. Contact Phone Experience - Email - 2023 - present JJPH PTY LTD Business Development Manager Address B8 L17 Gladiola St. Merry Homes II Subd. Brgy. 177 Caloocan CIty Education Lead generation Email and LinkedIn Marketing Senior Associate tasks Training new admins Weekly Performance Review Creating weekly report Social Media Marketing 2011 Associate Degree AMA Computer Learning Center 2020 - 2023 HC Development l Pasadena, California Senior Marketing Administrator Expertise Customer Service and Technical Support Basic Canva Skills Basic - Intermediate Excel/Google sheet Skill Calendar management Executive Assistant Lead Generation Social Media Management and Marketing Language Lead generation Email and LinkedIn Marketing Telemarketing Basic HR Tasks Senior Associate tasks Training new admins Weekly Performance Review Creating weekly report - Cardinal Education l San Jose, California Senior BPO Associate Senior Associate tasks Training new associate Maintaining calendars Note-taking Email communications to clients Basic marketing tasks Weekly Performance Review - Locked On Leadership l San Diego, California Marketing Assistant (Part Time only) English Filipino Lead generation maintaining data base Experience 2017 - 2019 Teleperformance l Quezon City, Philippines Technical Support Representative Technical assistance Email follow-ups Upselling Back end solution Process Improvement 2015 - 2016 Concentrix l UP Technohub, Diliman, Quezon City Customer Service Advocate Member Benefits Inquiry Follow-ups Email Claims Inquiry 2015 AFNI l Commonwealth, Quezon City Technical Support/Sales Representative Sales Customer Service and technical support assistance 2014 - 2015 Teletech | Novaliches, Quezon City Customer and Technical Support Agent Upselling Customer Service and technical support assistance 2013 - 2014 Convergys | UP Technohub, Diliman, Quezon City Customer and Technical Support Agent CalendarUpselling Customer Service and technical support assistance Lead Generation Reference Margie De Quiroz Mark Tadeo Senior Marketing Admin | HCD Operation Manager | MANULIFE Phone:- Email : - Phone:- Email :-