EMPLOYMENT HISTORY
Sutherland Global Services Makati, Metro
Manila
Customer Service Representative
November 2014 - October 2016
CHARINA MAGNO
CONTACT DETAILS
California Garden Square, Calbayog
St., Highway Hills, Mandaluyong
City, Metro Manila, Philippines-
PERSONAL SUMMARY
A self-motivated and organized
professional with 7 years of customer
service experience with expertise in
encoding information into client
databases at a quick pace to finish
the task. Highly proficient in
multitasking, average typing skill of
40 wpm with 100 % accuracy.
Worked with integrity when dealing
with confidentiality of sensitive
informations.
OBJECTIVES
To obtain a challenging position as a
Facebook ads specialist in a welloriented company where I can use my
analytic and technical skills on creating
highly profitable campaigns to help
business owners get more sales through
strategic social media advertising
without getting disabled or restricted
account.
-Assisted customer queries for purchases,
listing items, feedbacks, tracking parcels, and
account maintenance.
-Handled complaints and provided solutions
to ensure member satisfaction and retention.
-Send emails for follow-ups and updating the
member's issues that can’t be resolved by the
first line of contact.
Sykes Asia Inc. Makati, Metro Manila
Technical Support Representative
October 2016 - May 2018
-Handled troubleshooting of Chrome OS
devices and Google products like
Chromebook, Chromecast, and Google Home
through phone calls, email, and chat.
-Handled issues related to Chrome OS,
Chrome browser, cloud-based printers,
network connectivity, setting up of devices,
and software-related issues.
-Handled processing of replacement for
defective devices and escalating concerns to
second tier support.
Cardinal Health International Philippines,
BGC, Taguig, Metro Manila
Customer Service Operations, Rep II
December 2018-April 2021
-Contacts hospitals and other medical
facilities to obtain the patient’s medical
records, verify insurance coverage and send
detailed written order forms to release the
patient’s order in compliance with the HIPAA
law.
-Obtain complete information of primary care
physicians, encode correct ICD10 diagnosis
according to the patient’s order into the
billing software. Coding knowledge is only
limited to Ostomy, Diabetes, Wound care,
Respiratory and Circulatory problems.
-Knowledgeable of US medical insurance and
how to obtain information from insurance
companies.
-Knowledgeable of HMO, PPO, Government,
and PIP insurance.
ACADEMIC HISTORY
Primary- ST. PAUL SCHOOL SAN ANTONIO,
NUEVA ECIJA
Secondary - ST. PAUL SCHOOL SAN
ANTONIO, NUEVA ECIJA
Graduated March 2004
Graduated March 2008
Tertiary - CENTRAL LUZON STATE
UNIVERSITY MUNOZ, NUEVA ECIJA
Undergraduate (reached 4th yr level)
B.S. Biology
CERTIFICATES
Facebook Ads Course
Canva Course
April 16, 2021
April 30, 2021
www.coursebelt.com
www.coursebelt.com
Ads Intensive Mastery Course
July 12, 2021
www.adsintensive.com
REFERENCES
Chester Suarez, Previous Supervisor
John Vic de Leon, Previous Supervisor
Sutherland Global Services
Sykes Asia Inc.
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Cherry Mercedes Mercado, Supervisor
Cardinal Health International Philippines-
