CHARINA FABRIG
2325-A Fidel Street, Tondo Manila · --A highly dedicated individual seeking for greater opportunities with a growing, dynamic company where
I may continue growing my skills and advancing my knowledge.
EXPERIENCE
FEBRUARY 2021 – PRESENT
CUSTOMER REPRESENTATIVE, TDCX – SINGAPORE AIRLINES
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Assist customers/passengers with their reservations
Create booking
Provided answers to customers/travel agents about their reservation in Amadeus
Answered inquiries and troubleshoot concerns
MARCH 2020 – NOVEMBER 2020
CUSTOMER SERVICE REPRESENTATIVE, AMADEUS
● Provided answers to customers/travel agents about their reservation in Amadeus
● Answered inquiries and troubleshoot concerns
● Assisted customers/travel agents with GDS Commands
JULY 2011 - FEBRUARY 2020
CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE - FORMER AEGIS PEOPLE
SUPPORT
● Tier 2 Offline (November 2018- Present)
● Airline Debit Memo Analyst of Expedia (June 2015 - Nov. 2018)
● Airline Schedule Change Analyst of Expedia (July 2011 - May 2015)
2005 - 2014
PROPRIETOR / SELF-EMPLOYED, ANGELO RAY DRIED FISH
1994 - 2004
SELF-EMPLOYED - TAXI OPERATOR, CHA'S TAXI
1997 - 1998
CLERICAL WORK - CLAIMS DEPARTMENT, PRUDENTIAL GUARANTEE ASSURANCE
INCORPORATED
1990 - 1997
AMA COMPUTER LEARNING CENTER, COMPUTER INSTRUCTRESS
EDUCATION-
B.S. IN COMPUTER SCIENCE, AMA COMPUTER COLLEGE
MONTH YEAR
B.S. PSYCHOLOGY, COLLEGE OF THE HOLY SPIRIT
SKILLS
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Knowledge in GDS (Global Distribution System)
Sabre, Amadeus, Worldspan
Customer Service
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CHARACTER REFERENCE
Richmond Ragadio
Post Cruise Guest Experience Advocate
Royal Caribbean Cruise
Pasay City-
Shannen Sarte
Tier 2 Offline Supervisor
Teleperformance
Ayala, Makati City-
Christian Antonio
Airline Schedule Change Supervisor
Teleperformance
Ayala, Makati City-
2
Call handling (Inbound and Outbound)
At least 25MBPS internet connection
(Converge)
Quiet and private work space
