Charina Fabrig

Charina Fabrig

Travel Expert / Virtual Assistant / Administrative Work
Reply rate:
33.33%
Availability:
Hourly ($/hour)
Location:
Manila, Ncr, Philippines
Experience:
1 year
CHARINA FABRIG 2325-A Fidel Street, Tondo Manila · --A highly dedicated individual seeking for greater opportunities with a growing, dynamic company where I may continue growing my skills and advancing my knowledge. EXPERIENCE FEBRUARY 2021 – PRESENT CUSTOMER REPRESENTATIVE, TDCX – SINGAPORE AIRLINES • • • • Assist customers/passengers with their reservations Create booking Provided answers to customers/travel agents about their reservation in Amadeus Answered inquiries and troubleshoot concerns MARCH 2020 – NOVEMBER 2020 CUSTOMER SERVICE REPRESENTATIVE, AMADEUS ● Provided answers to customers/travel agents about their reservation in Amadeus ● Answered inquiries and troubleshoot concerns ● Assisted customers/travel agents with GDS Commands JULY 2011 - FEBRUARY 2020 CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE - FORMER AEGIS PEOPLE SUPPORT ● Tier 2 Offline (November 2018- Present) ● Airline Debit Memo Analyst of Expedia (June 2015 - Nov. 2018) ● Airline Schedule Change Analyst of Expedia (July 2011 - May 2015) 2005 - 2014 PROPRIETOR / SELF-EMPLOYED, ANGELO RAY DRIED FISH 1994 - 2004 SELF-EMPLOYED - TAXI OPERATOR, CHA'S TAXI 1997 - 1998 CLERICAL WORK - CLAIMS DEPARTMENT, PRUDENTIAL GUARANTEE ASSURANCE INCORPORATED 1990 - 1997 AMA COMPUTER LEARNING CENTER, COMPUTER INSTRUCTRESS EDUCATION- B.S. IN COMPUTER SCIENCE, AMA COMPUTER COLLEGE MONTH YEAR B.S. PSYCHOLOGY, COLLEGE OF THE HOLY SPIRIT SKILLS • • • • • Knowledge in GDS (Global Distribution System) Sabre, Amadeus, Worldspan Customer Service • CHARACTER REFERENCE Richmond Ragadio Post Cruise Guest Experience Advocate Royal Caribbean Cruise Pasay City- Shannen Sarte Tier 2 Offline Supervisor Teleperformance Ayala, Makati City- Christian Antonio Airline Schedule Change Supervisor Teleperformance Ayala, Makati City- 2 Call handling (Inbound and Outbound) At least 25MBPS internet connection (Converge) Quiet and private work space
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