Chapman Lee

PROFILE I am a result-oriented QA Lead with a decade of experience in software development life cycle, specializing in Quality Assurance. Proven expertise in managing global teams, improving testing efficiency, and launching high-quality products. Actively contributing to industry standards through participation in BSI committees. Adept at fostering collaboration between developers, platforms, and stakeholders. CHAPMAN LEE QA Lead chapmanlee.co.uk linkedin.com/in/chapman-lee/ CONTACT Email:-Tel: +44 - Current Location: Cambridge SKILLS • Cantonese (Native Fluent) • Photography • Videography • Community Management • Event Production • Team Management • Social Media Marketing • Editing (Photography / Videos) • 3D Modelling • Environmental Art and Design • Concept Art • Level Design • Story Design • UX and UI Design • HTML • CSS • JS • SASS • SCSS • Bootstrap • jQuery • Markdown EDUCATION Game Cultures (2:1) London South Bank University 2014 ACHIEVEMENTS • Cannes Young Lions 2015 Runner Up – Cyber Category • Campaign Live Faces to Watch 2015 Featured industry talent under 30 HIGHLIGHTS  Led global QA teams for Bytedance's Pico VR system, enhancing efficiency by 60%.  Reduced testing errors by 80% through improved processes with Root Cause Analysis.  Managed game launches for 50+ apps, including 10+ triple-A titles across different platforms.  Facilitated communication and collaboration between creative, technical teams, and stakeholders.  Conducted mass playtesting with 150+ participants on SaaS platform.  Documented test plans and defined roadmaps to track defects and releases.  Increased company workflow by 100% through workplace guidelines and staff training.  Specialized in VR testing and contributed to award-winning projects for clients like NatWest and HSBC. EXPERIENCE GLOBAL QA LEAD, BYTEDANCE PICO VR (HYBRID LONDON) MAY 2023 – FEBRUARY 2024 I am currently the Global QA Lead at Bytedance/Tiktok for their Pico VR system, helping manage, test, analyze, and problem-solve the issues that arise when games are ported to the Pico VR system and bridge the gap between the developers, platform, and global HQ. I have helped manage and lead the different teams of QAs across the globe and discipline across different projects ranging from functionality testing, content moderation, localization, and more while delegating workload and helping other QA members to grow and develop their skills and abilities, assessing the risks and requirements of each project. • Improved Build Review team efficiency by 60%, Content Review team and content moderation team efficiency by 12% • Help reduce amounts of miss-operating or incorrect testing results of games and apps by 80% • Conduct RCAs (Root cause analysis) to identify blockers and breakpoints in tests and testers. • Documented and presented company-wide test plans (in both English and Mandarin Chinese) that define test strategies, resource availability, testing process, and more. • Managed and assisted with game launches and releases including DLC and add-on content as the QA owner of over 50+ apps and games with 10+ triple-A titles • Help Account Managers and Business Developers with bringing in new games and developers into the platform, conducting interviews and post-release analysis to help improve department workflow for the company and user experience for developers. QA LEAD, MESMERISEVR (REMOTE) MARCH 2022 – MAY 2023 QA Lead at MesmeriseVR, helping to provide an innovative and cutting-edge SaaS platform focusing on virtual reality and immersive technology to help and empower companies in creating large-scale gatherings, events, and conferences in VR. As the QA Lead I have managed and led different teams of QA across projects, delegating workload and helping other QA members to grow and develop their skills and abilities, risks and requirements assessments of CHAPMAN LEE each project, highlighting critical issues and possible variables for the team to reduce issues that the project may face. QA Lead • Provide overall guidance, training, and supervision to the different teams of QA testers. • Ensure that the product met all platform release criteria (Meta/ Pico / etc) chapmanlee.co.uk • Conducted mass playtesting with 150+ participants linkedin.com/in/chapman• Taught and redefined optimal paths for regression, smoke, unit, performance, black box and lee/ white box testing to help improve team work flow and efficiency. • Documented test plans to define test strategies, desired test phases, resource availability, CONTACT testing process, in-scope and out-of-scope items, and test tools. Email: • Documented and defined road maps, test matrix, test execution matrix, and developed-acceptance criteria to keep track of defects logged, build releases, burnout time, and assess Tel: +44 - feedback provided to help improve testing methodologies Current Location: Cambridge LEAD QA TESTER, UNSOLVED STUDIOS (REMOTE) APPS AND VIDEO GAMES JUNE 2021 – MARCH 2022  Five Nights at Freddy’s VR: Help Wanted (Pico)  Guardians (Pico)  Beat Saber (Quest)  VRChat (Pico)  Walkabout Mini Golf  Breachers  Peaky Blinders: The King’s Ransom (Pico)  Puzzle Bobble VR: Vacation Odyssey (Quest)  Jurassic World Aftermath (Quest)  The Climb 2 (Quest)  Arizona Sunshine 2 (Pico)  Cyberpunk 2077  Demeo  Ragnarock  Natwest App  Natwest Digidoc PUBLICATIONS • Pokémon Go’s mechanics and application of AR • Unilever acquires Snatch: Augmented Reality and marketing PORTFOLIO chapmanlee.co.uk linktr.ee/chapmanlee • Constantly defining, shaping, and executing the QA process and strategies within the company • Bridge the gap in communicating between the creative team, technical team, and key stakeholders. • Provided insight, suggestions, and ideas for projects and suggested improvements that help our clients and audience in regular whiteboarding meetings and creative story-writing meetings. • Providing customer service to clients ensuring that issues reported are recognized and logged and providing solutions to users with frequently asked questions. QA TESTER, UNIVERSALLY SPEAKING (WYBOSTON) AUGUST 2020 - JUNE 2021 • Functionality and Localization Quality Assurance Tester across multiple Triple AAA and multilingual projects. • Increased company workflow and efficiency by 100% creating workplace guidelines, testing documentation, and staff training. • VR Specialist in Virtual Reality Check Guidelines, Test suites, and Test Cases FRONT-END DEVELOPER AND CREATIVE TECHNOLOGIST, PUBLICIS.SAPIENT (LONDON) OCTOBER 2013 - JULY 2020 Front-end web and creative technologist (Hardware and software). I have been involved with multiple front-end, web, mobile app, and XR work. Being involved in a multitude of projects from pre-production to post-production and QA testing (both automation and manual testing) with notable award-winning projects and nominations with NatWest, HSBC, BT, and more. I have worked in a multitude of creative technology projects and prototyping which began with self-study and research in AR, VR, and XR in early 2013 with a focus on VR and XR and its applications in marketing and other industries. Examples include HoloLens apps, working with Drones, Motion sensor Cameras, Hand Tracking, and more.  Rapid prototyping of both virtual and physical devices and concepts.  Help create multi-award-winning projects and campaigns (Clio Awards/ Cannes Lions / The DRUM)  Help lead and manage teams for 30+ people leading scrums, in both agile and waterfall workflows simultaneously across multiple time zones.