Chanteria Mc Duffie

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Contact Address:  : Fort Lauderdale FL 33317 Address:  : 33317, Fort Lauderdale, FL Phone:  :- Email:  :- Skills Self-reliant Critical Thinker Results Oriented Computer Proficient PCI Compliance Microsoft Office Efficient Bank Regulations Suspicious Activity Reporting Fraud Prevention and Detection Transactional Analysis TSYS -Green Screen First Data Access One Fraud Investigations Data Analysis Dispute Resolution Verbal and Written Communication Telephone Etiquette Trend Analysis Evidence Recording Risk Level Determination Fraud and Anomaly Analysis Self-reliant Critical Thinker Results Oriented Computer Proficient PCI Compliance Microsoft Office Efficient Bank Regulations Suspicious Activity Reporting Fraud Prevention and Detection Transactional Analysis TSYS -Green Screen First Data Access One Fraud Investigations Data Analysis Dispute Resolution Verbal and Written Communication Telephone Etiquette Trend Analysis Evidence Recording Risk Level Determination Fraud and Anomaly Analysis   Professional Summary I think of myself as a thorough and meticulous individual, accomplished in helping organizations manage investment, industry-specific, and general economic risks. I am detail-oriented in reviewing data and identifying impactful trends, bringing excellent presentation and interpersonal communication skills to my team. I successfully review suspicious activities and uncover fraud or risk concerns. I can handle multiple projects simultaneously with a high degree of accuracy. I consider myself a relentless professional known for working hard to determine risk levels. Currently, my goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Work History Senior Risk Analyst, 04/2022 to Current Merchant Lynx Services - Palm Beach Gardens, FL Analyzed large amounts of data to find patterns of fraud and anomalies. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes. Advised senior managers on policy strategies for reducing liability and preventing losses. Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies. Assessed credit risk and analyzed financial statements Reviewed transactions, receipts and invoices to identify any suspicious activity. Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity. Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.   Anti Money Laundering Investigator, 10/2021 to 06/2022 WEX Bank - Portland, ME Enhanced due diligence reviews (EDD). Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents. Investigated fraud referrals and performed research to minimize risk and resolve inquiries. Directed and participated in formal and informal meetings with bank directors, trustees, and consultants to gather information and discuss findings. Suspicious Activity Reporting (SAR/SIR). Prepare SARs, as warranted, ensuring accuracy and adherence to filing requirements and filing timeframes. Knowledge of bank regulations, Bank Secrecy Act (BSA), FDIC regulations, FinCEN compliance, US Patriot Act, PCI compliance, and more. Identified threats, vulnerabilities, and suspicious behavior patterns to recommend mitigation measures. Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities. Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.   Senior Fraud Analyst, 09/2019 to 10/2021 First Data - Coral Springs, FL Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity. Tracked fraud cases and monitored trends to develop strategies for prevention. Reviewed transactions and receipts to identify any suspicious activity. Analyzed large amounts of data to find patterns of fraud and anomalies. Summarized all key information regarding investigation into detailed report for delivery to upper management. Performed risk assessments to determine level of fraud risk and prioritize investigations. Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings. Passionate about learning and committed to continual improvement Skilled at working independently and collaboratively in a team environment. Worked with third-party vendors to access and analyze data and systems. Proven ability to learn quickly and adapt to new situations. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Applied effective time management techniques to meet tight deadlines.   Fraud Analyst, 10/2014 to 08/2019 Capital One - Fort Lauderdale, FL Summarized all key information regarding investigation into detailed report for delivery to client. Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination. Investigated cases of insurance and credit card fraud, which involved upwards of $150,000.00 per case. Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case. Conducted prompt and thorough investigations on referred files. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Analyzed large amounts of data to find patterns of fraud and anomalies. Contacted customers directly to notify of fraudulent activity and minimize impacts. Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime. Worked flexible hours; night, weekend, and holiday shifts.   Call Center Manager, 07/2012 to 10/2014 IQOR, T-Mobile - Fort Lauderdale, FL Established and oversaw performance targets for call center associates. Managed over 1500 calls per day. Determined quality assurance benchmarks and set standards for improvement. Created clear and effective policies governing all aspects of employee work and interaction with customers. Collected and analyzed call center statistics, sales rates, costs, and customer service metrics. Maintained call center equipment in good working order to maximize productivity. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Established team priorities, maintained schedules, and monitored performance. Defined clear targets and objectives and communicated to other team members. Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Reduced workflow inconsistencies by recruiting and hiring capable staff members. Led daily team meetings to review performance, set targets and motivate staff.     Education Bachelor of Applied Arts : Criminal Justice, Expected in 05/2025 Broward College - Fort Lauderdale, FL   High School Diploma, 05/2011 Rickards High School - Tallahassee, FL     .