Chantel Stephanie Rafol

CHANTEL STEPHANIE RAFOL A detail oriented Virtual Assistant with strong experience in admin support, marketing, and client communication. Skilled in email campaigns, social media management, website updates, and lead generation. Tech-savvy, creative, and reliable committed to helping businesses grow efficiently. RELEVANT EXPERIENCE CUSTOMER INTAKE SPECIALIST • ELITE COMMERCIAL LENDING CONTACT-- BRGY 19 San Lorenzo, San Nicolas, Ilocos Norte JULY 2024- JULY 2025 Manage client inquiries, schedule appointments, and gather essential information for loan processing. Ensure accurate data entry and collaborate with internal teams for smooth application handling. Website Designing (wordpress) www.facebook.com/chantelstephanie.ker VIRTUAL RESEARCH ASSISTANT • SSG MW Pte Ltd www.linkedin.com/in/chantel-stephanie-rafol- JUNE 2022- APRIL 2025 8a- SKILLS Exceptional customer service Good written/verbal communication – Proficient in presentation, writing and/or editing documents. Skilled at Excel, Microsoft Word and PowerPoint. Ability to work analytically within a problem-solving environment. Detail oriented and client focus Email Management Data Entry Cold Calling Social Media Management Website Designer (wordpress) EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE (B.S.) IN OFFICE ADMINISTRATION, MAJOR IN COMPUTER STUDIES MARCH 2015 Daniel B. Peña Memorial College Foundation Assisting the business in conducting market research on the industry and compile a database of relevant information. Communicating with clients, other traders, and other internal teams to coordinate and facilitate trades. BRANCH SALES REPRESENTATIVE/SALES ADMIN • ROADMAX MARKETING CORP AUGUST 2019 – JANUARY 2022 Strengthened customer relationships by addressing needs and resolving issues. Managed client invoicing, database support, and provided technical assistance to branch staff. TRANSACTION PROCESSING ASSOCIATE • ACCENTURE OCTOBER 2017-FEBRUARY 2019 Performs data entry and research in various systems and tracking tools. Assists in identifying, assessing and revolving issues. CLINIC ASSISTANT • NORTHERN UROLOGY CLINIC JUNE 2016-JULY 2017 Managed patient scheduling, referrals, and billing for patients and third-party payers. Supported physicians by preparing medical reports, maintaining patient records, and handling correspondence.