Chanelle Newman

Chanelle Newman -- I am a hard working individual with first-rate customer service skills. I have a eagerness to learn and passion for problem solving. I am able to work alone using my own initiative but also as part of a team. I have excellent organisational skills, able to meet deadlines as well as being proficient in working in high-pressured environments. I interact well as part of a team, good at problem solving and able to work creatively. Capable of identifying new tasks for myself and also able to follow instructions. Work experience BBC 2018/6 - 2019/12 Productions Coordinator Job purpose To effectively contract and schedule resources including staff, facilities and equipment as appropriate in accordance with production and transmission requirements, conditions of service and objectives of the operational areas. Key responsibilities and accountability Key responsibilities and accountabilities Contract and schedule resources as appropriate in accordance with requirements, conditions of service and the objectives of the operational areas /Act as first point of contact for routine scheduling queries and escalate issues as appropriate/ Monitor the utilisation of resources and reports to ensure effective and efficient scheduling/Liaise with scheduling colleagues and other project and production teams as appropriate, to ensure that forward scheduling meets future requirements  Produce schedules of work in advance/Maintain an up to date knowledge of standard rates, negotiating and engaging freelance effort as necessary to cover resourcing pressures at short notice/ Be proactive in contributing towards the cost effective scheduling of resources and in particular the management of overtime, freelance and casual spend/Ensure that additional hours and days worked are recorded accurately on the scheduling system and have been sanctioned at the appropriate level/ Ensure information in the system is updated within specified deadlines to allow for the production of accurate management and financial information/ Assist management with the proactive control and scheduling of leave including annual, exceptional, additional etc./ Ensure all sickness is recorded appropriately and available for reporting/ Run reports to ensure that information held on the system is accurate and complete, ensuring there is no missing retrospective data/ Identify new users and arrange appropriate system access, provide training as required/Undertake any other duties that may reasonably be considered appropriate and must be willing to adopt a flexible approach BBC 2018/2 - 2019/6 Sweet Hangovers 2018/2 - 2017/2 HR Administrator Deliver transactional services and processing activity to the BBC workforce Provides information/manages data and executes process delivery/ administrative service to all employees, following clearly defined processes, in line with pre-defined SLAs Provided business support, transactional and administrative services to the rest of the BBC. To provide HR administrative service to employees, following clearly defined processes, in line with defined SLAs Use of People systems, entering data into relevant systems and ensuring data quality Ensure that administrative processes are undertaken in line with policy e.g. right to work Provide accurate and timely transactional responses and communication with the BBC workforce, responding to queries and requests as appropriate Maintain People-related data and personnel files, ensuring confidentiality Provide answers confidently based on data and understanding of policy and process Manages any relevant (physical) correspondence and scan/record relevant materials/ prepare and send any (physical) correspondence required to complete processes in an accurate and timely fashion To work collaboratively with colleagues to deliver good service Production of MI reports and data from relevant systems in order to answer queries Ensure attention to detail and accuracy; ensures facts are correct, complete and consistent Use of standard procedures and common sense to solve problems/ handle, resolve and escalate enquiries; passes on information promptly BBC People/ internal systems Personal Assistant / Office Manager Scheduling/Diary management/ Point of contact for meeting requests arrangements for internal and external sources/ All PA & Administrative duties/ Distribution of post/Filing, taking meeting minutes, photocopying, preparing letters, collating of information for completion of newsletters, brochures, ensuring that all office materials are current and in stock/ Organising & running advertising campaigns/ Arranging catering, hall hires and events/ Booking travel arrangements/ Itinerary planning/Processing expenses, invoices, holiday requests/courier & supplier liaison/ Maintained, and updated company website, databases and filing systems/ Updating social media sites/ Creation of Daily/ weekly cleaning rota's for directors residence/ running errands for directors/ Organising shopping for directors family both online and in store/hosting guests/ Creation of daily cooking schedule for directors family/Managing all house staff/ Meeting and greeting visitors and customers as the first point of contact/ Management of office/ /Planning events/ Dealing with customer complaints/ / Responsible for the Purchase Order processing/ Coordinates meeting room bookings/ Collating and generating services to be charged via the company E-Billing system/ Maintain office security and insuring all staff followed safety procedures/controlling access via the reception desk (monitor logbook, issue visitor badges)/ keep inventory of stock/ Update calendars and schedule meetings/ Arrange travel and accommodation for Directors and Managers as required/ HR administration Duff Miller College 2010/01 - 2017/02 Duff Miller College 2010/01 - 2017/02 Administration & Student Services Manager Key Responsibilities Production of school information Preparing students termly reports/ Creation of KPI reports for head office/ Interviewing & Recruiting new students/ Selling courses for new academic year/ Supplying course information for internal & external students/Acting as part of exams contact team for internal/external student’s exams Processing & actioning requests for remarks of exam papers/photocopies of exam scripts/ extra times requests Organising exam training, implemented correct exam registrations and regulations/ Examination Invigilation Produced student documentations: information required for the purposes of visa, embassy letters, council tax letters, proof of student status and references/Organised and ran students, staff and senior management events/ Part of the admissions office team (acting as main point of contact for internal/external students and inquiries)/Support provided to Principal: Recruitment of new staff, i.e. liaising with Head when we have new vacancies, dealing with new CV’s, arranging interviews, requesting new teacher references, diary management/point of contact for meeting arrangements from internal and external sources/ Organising travel/conferences/events Managing front office and reception team/All clerical duties Head of Year - GCSE Level/ SENCO Coordinator Key Responsibilities Head Of GCSE's/ SEN Coordinator Supported all students in order to help them achieve academic and personal progress/ Continual reports for Principal and head office charting monthly and yearly student intake/ Held regular meetings with students and subject teachers in order to monitor students academic progresses & weaknesses/ Responsible for the maintenance of all appropriate student records/Complied and wrote all student reports by set deadlines/ Completed student academic references/ Set and held continual meetings with parents in order to relay students’ academic progress, discuss concerns and strategies for improvement/ Counselled students in order to help them explore their feelings and emotions/ Encouraged and provided a safe environment for students to talk about issues they felt they could not share with others/ Actively listened to student concerns/accepting without bias issues raised by students/ Arranging student timetable and academic programmes/ Managed and lead delivery, development and maintenance of quality practices/ Liased with subject heads to maximise student success across the college/ Guided and supported students throughout their course/ Over saw student development in conjunction with the Principal/ Ensured all subject teachers and departments were aware of regulations/policies and how to implement them/ Interviewing of perspective students /Held one to one student tutoring sessions/ Accessed students educational psychologist reports to determine the level of help students required/ Registering, collating and organising exam extra time for students with learning difficulties Metronet/Balfour Beatty Rail 2008/04 - 2009/12 Connaught Environmental 2006/03 - 2008/04 Contracts Manager/Training Coordinator/Payroll Clerk Key Responsibilities Created and prepared reports/formatted, imputed and edited text/data/ Provided coordination support for team projects such as year-end compensation review, talent reviews, restructuring/ Employee contact for contract related questions, for which I provided solutions using appropriate tools/ Contact person for the different team projects clerical needs, training, labour requirements./ All administrative duties/Processing expenses & holiday requests/monthly invoices/Maintained company tracking system for all invoices/ Processing of weekly timesheets Contracts Manager Key Responsibilities Administrative responsibility for multiple contracts as well as providing support for the managing director./ Extensive diary management/ Coordinated travel arrangements and itineraries/ Maintained appropriate inventories of office supplies/ Arranged bi-weekly and monthly meetings/ Supported, attended and minuted team meetings/Prepared Change of Employment terms letters as needed (salary changes, etc.)/ Provided coordination support for year-end compensation review and talent reviews/ Processing team expenses, weekly & monthly invoices/ Maintained tracking system for all invoices/Processing of monthly timesheet/Processing wages/ Produced contract reports and correspondence/ Monthly statistics and reports creation/ Creation of contract presentations/Raising works and goods orders using internal order systems Maintained staff records/ Implemented HR functions/ Coordinated with regional HR Operations on employee data changes and updates/ Also implemented other HR functions, i.e. data management, payroll, processing employee attendance records and time sheets Dealing with customer complaints and queries/ Creation of ad-hoc template letters/ Organised marketing and in-house events including: compiling lists, sending out invitations, email shots, RSVP coordination; room bookings, facilities acquisition and management, menus/ All contract administration Hays Resource Management 2005/08 - 2006/03 ZAA Design 2003/10 - 2005/08 Contracts Coordinator - Sales team Key Responsibilities Working deadlines providing/ Tender completion support/All administrative duties/ creation of structure, diagrams and flowcharts/ Perspective client contact coordination/ diary management, meeting preparation and scheduling/ Coordinating & booking of conferences, travel, accommodation/ Meeting, greeting of internal & external clients and contacts/ Organising recycling and secure shredding/ Providing clients information in regards to our Health & Safety, Environmental, and Equal Opportunities & Diversity Policies/ Processing team absence, sickness returns and expense claim/ Preparing and submitting team's T&Es/ Maintaining filing system and archives/ Updating internal intranet, adding content to external internet sites using company content management system/ Providing phone coverage for team, handling calls for executive members PA/ Administration Manager Key Responsibilities Arranged appointments/ handled correspondence/ dealt with all client telephone calls/ maintained the managers contacts/ first point of contact for all visitors/ client liaison/ maintained good relations with external contacts and networks Document maintenance, data entry Organised and maintained textiles Carried out and completed all clerical Maintained the workflow of orders and invoices Organised and ran seminars and events, both in-house and externally Blockbuster Entertainment Superstore 2002/09 - 2003/01 Blockbuster Entertainment 1998/02 - 2002/08 Shift Manager Key Responsibilities My role as a shift manager has given me the ability to manage a group of people, assign tasks, prioritise workloads maximise profits and work within a larger store. Customer relations/dealt with complaints/joined new members Store management, presentation/display End of day cashing out/starting morning cash flow Compiled and completed daily figures reports and weekly KPI's Assistant Manager Key Responsibilities My role as Assistant Manager has given me the ability to manage a group of people, assign tasks, prioritise workloads and maximise profits. Staff management/ Increase staff confidence in dealing with customers, provide staff with the skills to provide a high standard of service. Customer relations/dealing with complaints/joining new members Store management, presentation/display Ordering stock/receiving stock/invoicing Maintaining cash levels/Cashing up/starting morning cash float Completion of daily & weekly figures/liaising with head office Organising and distribution of work tasks Making booking, reservations and dealing with purchases and restocking PJ'S Dial & Buy 1998/03 - 1999/04 Call Centre Operative Key Responsibilities Customer Liaison I was able to experience and learn how to work with elderly/housebound people. This position gave me the ability to work with a diverse range of people. Maintained and looked after clients needs Organise food delivery for house bound & elderly people. Filling inbound telephone orders Mike Perkins Advertising 1997/02 - 1998/01 Office Junior Key Responsibilities After my successful period of work experience, I was approached by my manager to take up responsibilities of a