Chandra Allen

Chandra Allen Peoria, Az -- Professional customer service-oriented Emergency Dispatcher with over 8 years of experience. Skilled in the ability to work under stressful environments while maintaining composure and provide precise emergent instructions. Able to multi-task and coordinate with various emergency service personnel while focusing on the issue at hand. Experienced team player with excellent communication skills, self motivated and proven dedication to job completion. Objective: Prepared to take action on a new challenging opportunity where I may utilize my skills and knowledge to drive results. A position that allows for growth and advancement, all the while producing quality work that will add value in support to the business and success to the organization. Professional Experience: Security Operations Analyst | Inter-Con Security - ​ ​ ​ Oct. 2022 - June 2025 The Edison Security Operation Center (ESOC) is a 24/7/365 department tasked with monitoring security systems throughout a 50,000 sq. mile of Southern California Edison (SCE) territory and neighboring jurisdictions. ●​ Stationed in a command and control center environment, as the utilities’ first line of support, receiving, prioritizing, and undertaking all incoming calls (emergency/non-emergency) for all employees, customers, contractors, residents, and allied agencies. ●​ Work directly with 101 different different local Law Enforcement departments, including 15 county Sheriff agencies. Not limited to engaging with city, state, and Federal Law enforcement agencies, to include the FBI and DHS. ●​ Maintain contact with all units on assignments. Assisting in an average of 661,638 Security Officer deployments and approx. 16,484 security related issues, in a one-year span. ●​ Proficient in working a fast-paced environment, investigating security incidents and threats, ensuring NERC Physical Security Compliance. ●​ Oversee use of radio frequencies among ground units. Perform routine communication via radio paging for security staff in the field. Often reacting to radio activity, a variety of active alarms, potential threats; all simultaneously. Operations Support Coordinator | Cherokee Nation Businesses - ​​ Aug. 2021 - Oct. 2021 Cherokee Nation Business (CNB) provides support services, protection products and security solutions to federal and commercial customers. The division is a defense contractor for the United States Department of Defense providing aviation weapon systems life-cycle support with locations across the uUnited States in key military bases. ●​ Responsibilities entailed a comprehensive monitoring approach to provide broad visibility of activity across the enterprise. ●​ Leveraged intelligence from several systems and technology databases to provide advanced correlation and analysis. ●​ Maintained high visibility being directly accountable for effective and efficient flow of information. Emergency Response Operator | Post Alarm Systems - ​ ​ June. 2018 - July. 2020 Post Alarms Systems provides security to both commercial and residential clients. Responding to processed alarm signals which include intrusion, burglary, robbery, medical, video, and fire alarms. ●​ Answering multiple phone lines and simultaneously documenting info into client history. ●​ Exercise reasonable logic to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. ●​ Undertaking all incoming calls (emergency/non-emergency) for all employees, customers, contractors, residents, and allied agencies; often reacting to radio activity, potential threats; all simultaneously. Security Dispatcher | Professional Security Consultant - ​​ Sep. 2017 - March. 2018 Professional Security Consultants (PSC) is a firm that deals with threats of terrorisom worldwide. PSC expanded its operation to Executive Protection, Event planning and Management. ●​ Monitoring irregularities, security breaches, facility and safety hazards, and emergency situations. ●​ Contact emergency responders, such as police, fire, and/or ambulance personnel as required. ●​ Comprehend numerous policies, procedures, concepts and to be able to respond using discretion and interpretive judgement based on general and specific policies. ●​ Responsible for evaluating and triaging all transport requests by developing the most appropriate resource(s) while monitoring the status and locations of all on-duty units. ●​ Monitor all radio traffic while simultaneously listening to the room for pre-alerts to incoming calls, pre-alerting units, and putting units promptly on scene. Professional Skills: ●​ Type 75 words per minute / Data Entry Skills ●​ Microsoft - 365 (Word, Excel, PowerPoint, Outlook) ●​ Excellent organization ●​ ●​ ●​ ●​ ●​ Comm/Interpersonal skills Reliable/Prompt/Dependable Learn & adapt rapidly Flexible/Accurate/Time Management Incumbent to Day, evenings/night, weekends, and holiday shifts