Chandler Alec D. Villegas

VA PORTFOLIO CHANDLER INSERT YOUR IMAGE HERE SKILL SET ● Finance and Accounting - I excel in budgeting, forecasting, and cash flow management, while also ensuring accurate financial reporting, conducting cost allocation analysis, planning capital expenditures, and maintaining regulatory compliance. ● Customer Service - encompass a diverse range of abilities focused on delivering exceptional customer experiences. With a keen attention to detail and strong communication skills, I excel in resolving inquiries, handling complaints, providing product knowledge and assistance, offering personalized solutions, maintaining customer satisfaction, and ensuring timely and effective problem resolution. ● Administrative Support - I offer a wide range of abilities that contribute to efficient and effective operations. With expertise in virtual administrative support, organizational skills, and the ability to manage teams, I excel in conflict resolution, leveraging negotiation skills, maintaining attention to detail, and facilitating smooth communication across various channels to ensure seamless administrative processes. ● Software and Tools - I possess knowledge of QuickBooks for accurate financial record-keeping, and Bill.com to streamline accounts payable and receivable processes. Additionally, I am proficient in Melio for simplified vendor payments, Shiphero for efficient e-commerce fulfillment, Printavo for streamlined print shop management, and Microsoft Office Suite (Excel, Word, PowerPoint) for data analysis, document creation, and impactful presentations. SKILL SET (Continued) ● Accounts Payable and Receivable - I can efficiently process invoices, manage vendors, handle payment inquiries, and ensure accurate bank reconciliation. Additionally, I can assist with revenue sharing and provide financial tracking for comprehensive financial insights. ● Leadership and Teamwork - I excel in team collaboration and team building, fostering a cohesive and productive work environment. I have experience leading rank-and-file associations, mediating negotiations, and promoting effective cross-functional collaboration. Additionally, I possess strong conflict resolution skills, ensuring smooth and harmonious working relationships within the team. PREVIOUS WORK EXPERIENCES Accounting Virtual Assistant (December 2022 January 2024) Customer Service Representative for Wireless TelCo (December 2021 – November 2022) ● Managed the accounting inbox and processed accounts payable (AP) bills and vendor updates. ● Handled customer inquiries through inbound calls, providing exceptional service delivery. ● Served as the main point of contact for payment inquiries and ensured accurate financial tracking. ● Actively listened and demonstrated empathy to consistently provide excellent customer experiences. ● Contributed to the smooth financial operations of the organization through attention to detail and expertise in AP processes. ● Maintained high standards of confidentiality and securely handled sensitive customer information. ● Handled Accounts Receivable by creating and sending invoices and following up regularly with customers for their outstanding accounts. ● Handled technical support and troubleshooting. ● Generated and customized reports to be used by different levels in the organizations. PREVIOUS WORK EXPERIENCES Funds Management Division Chief (December 2019 – November 2020) Budget Officer (August 2013 – November 2019) ● ● Headed the Funds Management Division of the Finance Services Department. Prepared the Annual Cash Operating Budget and monitored its utilization on a daily basis. ● ● Oversaw cash operations, ensuring efficient collections and timely payments to suppliers. Conducted monthly Actual vs Budget analysis and assisted in the preparation of the Capital Expenditure Plan. ● ● Liaised with banks for loan availability, explored new payment options, and sourced funds for capital expenditure projects. Ensured complete and timely submissions of regulatory compliances and maintained communications with regulatory bodies and local offices for full compliance with rules and regulations. PREVIOUS WORK EXPERIENCES Cost Allocation Analyst (May 2010 – April 2012) ● ● ● Worked as a Cost Allocation Analyst at a freight payment auditing solutions company. Ensured accurate cost allocation within approved payment lists based on designated parameters set by clients. Assisted in troubleshooting and resolving deviations identified by auditing software to maintain payment accuracy. Accounting Clerk for Airline (June 2008 - April 2010) ● Worked as an Accounting Clerk at a satellite office, handling accounts payable for aeronautical charges. ● Processed charges related to landing and take-off, parking, air navigational charges, and terminal utility charges. ● Managed routine tasks such as setting up and closing accruals, as well as month-end and year-end reporting. SAMPLE WORKS Worksheets I created to enhance reporting: ● Accounts Receivable and Collections Report - submitted to the CEO, Finance Director and Cost Accounting Manager on a weekly basis to provide an update on the status of outstanding invoices and the collections of the previous week. This is composed of excerpts from Quickbooks reports and columns added in to reference previously generated data to provide an updated image of the database. This is a byproduct of the AR Refiner Tool below. Companies’ and people’s names have been replaced for confidentiality. ● AR Refiner tool - developed for my own consumption, created to eliminate the repetitiveness of sanitizing data collected from Quickbooks reports and combined with previous periods’ data for faster analysis and reporting.