Chandan Swarnakar

 Profile Summary Offering over 18 years of experience in Sales & Service / Logistics / Branch Administration / Business Development & Operations/ Institutional Business in various Fortune 500 companies Bagged recognitions at various occasions from AICM along with the Divisional CFO Recognized with Best V-CAS Manager in 2017 & 2018 & 2019 from Executive VP & CHRO. Exceptionally achieved the Sales Value & Volume targets by 150 % for Q3-FY’21 during Pandemic period Developed, reviewed and reported on the business development strategy, ensuring the strategic objectives were well understood and executed by the team. Steered business operations for the profit center with a view to realize pre-planned sales and revenue targets; formulated profit center budget for operational / business development activities Drove business and ensured sustained growth, focused on achieving /surpassing sales targets; expanded business reach and created new sales / leads opportunities. Refined the sales process and ensured that the sales team worked effectively and prioritized workloads Restructured various business operations and introduced important measures to bring in profitability which included establishment of new local offices, strategic partner alliances for business processes and team re-organization Demonstrated thought leadership in account mining, pre-sales, B2B marketing and managing cross functional teams to deliver successful client engagement model. Pivotal in improving customer engagement with the product through focused market research and using the resultant analysis to devise the future product roadmap. Core Competencies Product forecasting ~ Inventory Management- TBEM Standard ~ Strategic Business Planning ~ Global Product Expansion ~ Revenue and Pipeline Growth ~ Profit Centre Operations ~ International Business Expansion ~ Sales & Financial Strategy ~ Account Management / Client Engagement ~ Financial Operations Management ~ Leadership & Trainings Notable Accomplishments At Xerox: Successfully promoted to Head Commercial & Admn.-East from Customer Administrative Manager – East (1st Apr’11) Attained: CFO Challenge by achieving significant age debt reduction in Dec’11 (brought down DSO to 40 days from 57 days at January, 2012 opening level) ROC Challenge target by helping OCA bring down service bills outstanding for Kolkata to <30 days in Quarter III, 2011 Obtained Certificate of Participation for valuable contribution in successful closure of the project (Improve “C” Form and “F” Form Management Process closed in Q -II 2010) – Lean Six Sigma Recognized with “Hats off to you” for Q II 2009 & Significant Achievement Award in 2009 Work Experience Since Jun’12: Voltas Ltd. (A Tata Enterprise) / Voltbek Home Appliances Private Limited – European Based Merger Company (Brand Name: Voltas.Beko), Kolkata Branch Business Manager (UPBG) Products Managed: Air Conditioner, Commercial Refrigeration, Water Cooler, Water Dispenser, Air Cooler, Air Purifier, Voltage Stabilizer & launch of Home Appliances under Voltas.Beko Role: As Business Manager: Formulating budget to maintain profit center for the Branch / State; reviewing market, competition schemes, and formulating strategies and counter strategies Expanding network in the domains like Retail, SSDs & Institutions Interacting with customer and assuring customer satisfaction as per respective product segment Generating revenue from non-AC products; working towards increase in market share Maximizing the mode of transaction through NEFT / RTGS and reducing cheques transactions as well cheque returns/ bounce from customers including Trade Partners. As Regional Finance Manager – East (Voltas Ltd.): Jun’12 – Jan’20 Led Finance & Commercial Teams; conducted policy and process discussions with team share experiences Drove open culture in department and motivated the team Worked towards business partnering for achieving organizational objectives Enhancing the branch Sales, Service, Logistics & F&C Staff; tracking logistics functions at the zonal level Assured necessary support in Operations Team for meeting budget, set for the month, quarter & a year; reviewed & approved monthly provisions. Monitored: Credit review & CBR approval, CP financial review & recommendation Network Finance for eligible CP’s as well as managed term loan for air cooler for eligible CP’s Ensured timely payment collection; assessed statutory GL codes Studied critical receivables & provided timely resolution Confirmed quarterly of balance from CP’s along with resolution of any open/pending claim Assessed in monthly warehouse audit (physical stock verification) Interfaced with Channel Partners INCL. DOMES & major customers Validated: Branch F&C activities Training needs review Quarterly vendor a/c reconciliation Statutory external/internal audits – quarterly/yearly Arranged the Zonal F&C Meet – half yearly as well as Internal Locations Assessments (ILA) - Half Yearly Managed appraisals of subordinates – half yearly/yearly Highlights: Part of Events – Trade Fair / Mega Sale Fair and displayed the product category across industrial trade in various States of Eastern region as Regional Finance Manager; interfaced with the customers resulted in direct connect with customers for the brand / product Launched in India for Voltbek Home Appliances and thus introduced the dealers / distributors for the product category at branch & regional level. Nurtured and business development teams in sourcing, managing and implementing new business opportunities for Voltbek Home Appliances May’08 - Jun’12: Xerox India Ltd., Kolkata (Brand Name: XEROX) Head Commercial & Administration– East Role: Performed debt management functions like Payment Collection, Aged Debt Reduction, Minimizing DSO & Reserve, Dealer Account Reconciliation, and so on Managed Sales Tax / P. Tax matters; followed statutory government rules & regulation like shops & establishment, trade license, Accounting/Book Keeping, Audit (Statutory, External & Internal), Accounts Payable Management, Credit Control Took care of: Scrutiny of Accounts Tax Audit & Corporate Assessment Expense Control & Analysis Led the preparation of administrative budget, HRD matters related to branch as well as Petty Cash (Branch Expenses) Assessed existing credit policy; set-up credit limits and updated and maintained accounting transactions Interacted with Legal Department for implementing recovery measures as well as banking division to ensure timely credit to the parties Tracked strict adherence to credit policy for both existing as well as new parties Issued credit notes and cash discount on time in as per the policy Completed 100% audit action points on time •Implemented company policies/method/procedures Previous Experience Apr’05 - Apr’08: Ingram Micro India Pvt. Ltd., Kolkata Regional Credit Controller-East Nov’02 - Mar’05: Shivang Trexim Pvt. Ltd., Kolkata Branch Accountant Education MBA (Finance & Marketing) from Sikkim Manipal University, Kolkata in 2011 Bachelor of Information Technology from Manipal Academy of Higher Education, Kolkata in 2003 Bachelor of Commerce (H) from University of Calcutta, in 2003 Training & Workshops Yellow Belt Training in line with the Lean Six Sigma Project Workshop on: XVLE Learning, Outstanding Analysis Cum Challenges & Status Quo Regarding Sales Tax Assessment Communication & Presentation Skills Certifications Completion of Xerox Lean Six Sigma Yellow Belt from MoreSteam University Certification for completion of Tata Code of Conduct Personal Details Date of Birth: 19th March 1981 Languages Known: English, Hindi, Bengali Pin. No.: 711202 (W.B), India Pin.711202 (W.B), India