Chandan Bhattacharya

 Tetultala, Rajarhat, Kolkata 700136, West Bengal India - /- - linkedin.com/in/chandan-bhattacharya-57a001a1 Top notch goal oriented, highly articulate and talented involving 12 years of working experience as customer relationship executive in BPO industry throughout multiple capacity and deadlines. I would like to leverage my experience and skills for the above positions. Company name: - Tradingswala Technologies limited (01st March 2021 to till now) Job Title: - IT Backend Executive Execute automated test scripts. Record problems and issues in accordance with the project's problem and issue management plans. Document defects using the project's defect management tools. Work with the application team to resolve any issues that arise out of the testing process. Design and Develop the Automated solution for Sanity Testing for various repeatable tests. Implement QA process and automated testing for all the work streams to improve the overall testing cycle. Ensure both the company and clients adhere to contract terms. Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs Company name: - Mili Cyber Solutions Pvt. Ltd. (03rd June 2019 to 20th February 2021) Job Title: - Senior Software Tester Developed detailed Test Plan for system Testing based on SRD and BRD. Involved in writing and implementation of the various Test cases and Test scripts. Created Test Cases as per the business requirement and executed them. Company name: - TATA CONSULTANCY SERVICES LIMITED (02nd May 2012 to 29th April 2019) Job Title: - Senior Process Associate (IT Backend) Liaises with ticketing system service providers regarding the system capabilities and proposes to the line manager any additions or adjustments needed. Met all deadlines, including month-end reporting objectives. Participated in special projects upon request from department manager. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Executed test scripts, logged defects and worked to resolve issues noted in testing process. Maintained working knowledge of latest industry techniques, methods and equipment. Performed data entry operations to update database with customer responses. Coordinated preparations for annual report. Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness. Performed Quality assurance checks on transactions and account actions and assesses compliance with state and federal regulations. Company name: - Aargee Staffing Solutions PVT. LTD. (20th May 2010 to 02nd May 2012) Job Title: - Business Associate Sought out and engaged with customers to drive sales and service using suggestive selling. Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines. Reviewed and process invoices, payment requests, expense reimbursements and proper coding prior to approval. Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment. Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company. Researched, analysed and projected market data for potential markets. Enhanced customer experience using all Omni channel offerings. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies. Company name: - First Source Solutions LTD. (15th May 2009 to 26th April 2010) Job Title: - Customer Care Executive Coordinated timely responses to online customer communication and researched complex issues. Drove sales by educating customers about products and services. Kept accurate records of all customer interactions and transactions. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Communicated with accounting department to resolve credit and billing issues. Organized customer information and account data for business planning and customer service purposes. Conferred with customers about concerns with products or services to resolve problems and drive sales. Listened to customers' questions and concerns to provide answers or responses. Interpersonal Effectiveness Drive for Results Functional Excellence Taking Ownership Building Effective Teams Customer Focus Exam Name Board/ University Year of Passing Percentage of marks Madhyamik(10th) Bengal Board 2002 60% Higher Secondary (10+2) Bengal Board-% B.A. (Graduation) Kalyani University 2007 57% Certified in C, C++, Core java, Visual Basic Rice Infotech Education 2008 78% Languages Known Read Write Speak Bengali Yes Yes Yes English Yes Yes Yes Hindi Yes Yes Yes I Chandan Bhattacharya hereby affirm knowledge and belief. I am hardworking, diligent and can perform my duty efficiently and consistently in any adverse condition that all the information I have furnished above is true and complete to the best. Date: - Place: - Kolkata, West Bengal, India CHANDAN BHATTACHARYA