Chanchal Santosh Alinge

CHANCHAL SANTOSH ALINGE Nashik, India- |- Dedicated GDS Booking Associate with a strong understanding of Amadeus, Sabre and Galileo systems. Seeking a role to leverage my GDS proficiency and booking expertise to efficiently manage reservations, provide top-tier customer service, and support the company's growth objectives. Committed to ensuring seamless travel experiences and contributing to the success of the team." Fareladder - Senior Travel Consultant Pune, India 03/2024 – Current • Process ticket Issuance, exchanges (reissues), refunds, and cancellations • Handle inbound calls from clients, providing excellent customer service Manage business class, first class, and group reservations for leisure travel, including luxury travel • Provide end-to-end resolution for all ticketing issues • Maintain an in-depth knowledge of the travel industry to provide accurate information and assistance to clients. • Knowledge of the travel industry and US and UK market trends • Developed and maintained relationships with key travel suppliers to secure the best deals for clients. •Proficient in using Amadeus, Sabre, Galileo GDS for flight reservations. Om Prime Technology – Customer Service Specialist Hybrid, India 08/2022 – 01/2024 • Strong sales and negotiation abilities • Excellent communication and interpersonal skills • In-depth knowledge of the travel industry and US and UK market trends • Proficiency in sales CRM software and travel booking systems • Customer-centric approach and relationship-building expertise • Assist customers with exchanges, refunds, and schedule changes. Adept at addressing ticketing queries for international clients, ensuring exceptional service and issue resolution over calls. •Proficient in using Amadeus, Sabre, Galileo GDS for flight reservations. WNS GLOBAL SERVICES - Associate Nashik, India 05/2021 – 07/2022 • Knowledgeable Ticketing Agent adept of making international flight reservations, solving booking issues and providing exceptional support to customers. • Worked diligently to resolve booking, fare and regulations issues with travel agents. • Completed order transactions and generated travel documentation and detailed itineraries, Proficient in airline booking software GDS • Comprehensive experience with handling multiple booking issues. • Posted schedule changes online and informed clients and customers directly. • Proficient in using Amadeus, Sabre, Galileo GDS for flight reservations. • Provided exceptional customer service by assisting clients in finding the best travel deals through GDS system. •Proficient in creating PNR, issuing tickets, processing refunds, and managing exchanges for both fully unused and partially used tickets. Demonstrated expertise in handling schedule changes and adding auxiliary services like seats, meals, and baggage. 2021 Bachelor of Business Administration (BBA) First class with Distinction            • • • Sabre Amadeus Galileo Ticketing Corporate fare Travel Arrangements Leisure travel Published and private fare Promotional fare Bulk fare Exceptional customer service Gender: Female Nationality: Indian DOB: 23/11/2000 I hereby declare that the information stated above is true to the best of my knowledge. Place: Nashik Date: Signature