Champ Mikko Apostol
Customer Service Representative
CONTACT
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Biñan, Laguna. PH
EDUCATION
PROFILE SUMMARY
Hi there! My name is Champ, a very adaptable and meticulous agent with over four years of
BPO experience in handling customer inquiries, resolving problems, and delivering
outstanding customer service on various accounts such as Retail and Healthcare. I have
strong problem-solving skills and a thorough understanding of the products or services
being provided, and I'm currently making the switch to virtual assistant. I am confident in my
ability to multitask in busy situations and can deliver first-rate customer service. I may not
be the best candidate for your business, but I can assure you that every penny you invest in
me will be worth it. I'm very much excited to put my skills and experience to work providing
clients with trustworthy and efficient service as I continue to learn and grow in the VA
industry.
WORK EXPERIENCE
Customer Care Representative
Tertiary:
Leyte Colleges
Bachelor of Science in Criminology
Paterno St, Tacloban City, Leyte, PH
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Optum Global (United Health Group)
Throughout my tenure, I was responsible for scheduling in-person, phone, and video visits
for patients. My duties also included verifying provider availability, locating the nearest innetwork clinics, sending secure messages to providers for medical inquiries, and requesting
prescription renewals for provider approval.
Secondary:
Sta. Rosa National High School
Barugo, Leyte, PH
Primary:
St. Peter Elementary School
CSR - Floor Support
Sagility (Cigna Healthcare)
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My role involved assisting members with inquiries about their benefits, eligibility, and
claims. Additionally, I was assigned to support new agents during their first three months
across two training waves.
Barugo, Leyte, PH
CSR (Tier2) - Floor Support
SKILLS
Customer Service
Time Management
At DoorDash, I managed multiple responsibilities in a blended account, including handling
inbound and outbound calls, assisting two customers via chat simultaneously, and managing
email communications. After six months, I was assigned to support new agents during their
transition to the production floor. Later, I was upskilled to Tier 2, where I handled Merchant
services, such as updating menus and addressing bill payment inquiries.
Reliability
CSR
Attention to detail
Organizational Skills
Communication Skills
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Teletech (Doordash)
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Sutherland Global Services (eBay-UK)
eBay was my first BPO experience, where I assisted both buyers and sellers with concerns
regarding their products, such as non-receipt or damage upon arrival. My responsibilities
included assessing eligibility for refunds or replacements and delivering quality resolutions
to ensure mutual satisfaction.
