CHAMAYNE I. FAYTAREN
Career Objective:
To obtain a competitive position relevant to my qualifications and experience in a reputable company where intellectual development and professional growth are ensured.
Abilities:
I strive for continued excellence.
Provide exceptional contributions to customer service for all customers.
"Team Player', who achieves ongoing success w/ my team by sharing best practices.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong multitasking skills.
Self-starter and can be depended on to complete a task under minimal supervision.
Understand and appreciate the importance of a job well done.
Skills:
Knowledge in Computer and use of Computer Applications like Microsoft Word, Excel, Power point. Customer Service, Managerial and Marketing skills.
Professional Experience:
Bureau Works
Position: Project Manager ( March 2015 – Feb 2020)
Manage translation project timelines ensuring timely and quality delivery to clients.
Handle vendor/translator queries about projects to ensure projects are efficiently processed.
Allocate translation requests to linguists and ensure timely delivery.
Manage projects while coordinating with other internal teams.
Closely monitor progress on assigned projects.
Upwork.Com
Funds2orgs
Position: Appointment Setter (Jul 2014 – Feb 2015)
Called prospects in the US to help set up meetings, gather email addresses and set up calls for my Manager to discuss shoe drives.
Upwork.Com
Teleserv
Position: VA (Jul 2014 – Dec 2014)
Called Businesses to confirm if their details were still accurate.
Make sure database is accurate.
Upwork.Com
Global Property Consultants
Position: Appointment Setter (Apr 2014 – May 2014)
Calling warm list of prospects about a Land Sale event they inquired about
Upwork.Com
Dsmart
Position: Appointment Setter (Jan 2014 – Oct 2014)
Setting appointments for my Manager to present services offered
Odesk.Com
National Merchant Services ( May 2011 – Nov 2013)
Position: Appointment Setter
Called Businesses in the US to set up an Appointment for my Manager to give out a Free Merchant Rate Analysis
Odesk.Com
Shaking Tent Limited (May 2012 – November 2012)
Position: Telemarketer/Appointment Setter
Called homeowners in UK, informing them of a Free Seminar on Forex Trading / PPI
Odesk.Com
AAFS (April 2012)
Position: Appointment Setter
Merchant Services Campaign – We call out US Businesses to set up an Appointment for our Manager to give out a free analysis
Odesk. Com
DPD Marketing (June 2011 – August 2011)
Position: Telemarketer
Lead Generation Campaign on Accounting Services
Odesk.Com
Emviz Design ( April 2011 – June 2011)
Position: Appointment Setter
Cold Calling to Brisbane Businesses to set up appointments for a Sales Representative to present a proposal about our Services in Web Design
Odesk.Com
National Funding Association (April 2011 – May 2011)
Position: Conference Invitation Consultant
Called US Businesses and Invite them to attend the Annual Conference
Odesk.Com
Atlas Technology Group (February 2011 – April 2011)
Position: Appointment Setter / Telemarketer
Called UK Businesses to set up Appointments with the Decision Maker regarding Acquisitions and Partnerships.
Odesk.Com
Bossmarketing (January 2011 – June 2011)
Position: Telemarketer / Trainer
Cold Calling to US Businesses if they are interested to receive more information regarding Merchant Cash Advance / Web Design
Odesk.Com
The Knowledge Factory (August 2010 – January 2011)
Position: Telemarketer
Called Australian Businesses to set up appointments for a Free Government funded training.
7 Star Homecare
Position: Appointment Setter ( Oct 2010 – Jun 2014)
Outbound calls to the UK Market for my Manager to present adjustable beds
Odesk.Com
VBC Telemarketer (August 2010 – September 2010)
Position: Telemarketer
Outbound calls to schools, churches, and other organizations or causes in search of fundraising.
Odesk.Com
Green Loans Program ( June 2010 – June 2011 )
Position: Appointment Setter
Called homeowners in Australia to set up appointments for a free assessment on ways how to reduce their electricity, gas and water consumption.
HSBC Electronic Data Processing Philippines(August 2006 - Sept 2010)
Position: Fraud Process Executive for Card Services
Responsibilities:
Responsible for evaluating fraud claims of card members and drives the right balance between fraud losses, recovery and customer experience.
Responsible for reviewing accounts for fraudulent activities, makes decisions and takes appropriate measures to minimize fraud losses to the bank.
Verifies account activity over the phone to determine if transactions or activity can be validated by our cardholders.
Communicate with Merchants for any additional information regarding the transaction disputed by the cardholder and for possible recovery.
Provide thorough, efficient, and accurate account updates on computer files for each call made.
Provide feedback to management concerning possible problems or areas of improvement.
Perform other duties as assigned by management.
Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance.
Ensure compliance with all state and federal laws
Help team-mates in case of any questions/clarifications when there’s no supervisor available.
INFONXX ( August 2005 – August 2006 )
Position: Customer Service Representative
RESPONSIBILITIES:
Spends 100% of time answering inbound calls for DIRECTORY ASSISTANCE and handles around 500 calls up each day while maintaining a high level of customer satisfaction.
Provide customers with enhanced Directory Assistance which includes Business, Government and Residential listings as well as Real-Time Directions and Movie times and listings.
Ensure superior Customer Service.
ICT MARKETING GROUP ( February 2005 – August 2005)
Position: Customer Service Representative
RESPONSIBILITIES:
Make outbound calls to verify, complete and update basic business information of companies all across the US.
Ensure that we have the correct information on our database. This information may include CEO, email address, number of employees and their contact numbers.
Provided quality customer service to US-based customers.
N2N(December 2003 – June 2008)
Position: Entrepreneur / Executive
A retail store that sell Girl’s apparel and merchandise. I have a sales person under me but I'm in-charge with the daily operations of the business from marketing, managing personnel, inventory and sales.
FAYTAREN MOTOR WORKS -)
Position: Marketing Manager
RESPONSIBILITIES:
Managed the Marketing Department Budget.
Established marketing strategies to meet organizational objectives.
Specified market requirements for current and future products by conducting market research.
Developed a pricing strategy in order to help the business get a big profit while also making sure customers are satisfied.
Promoted the services and to attract new customers.
Conducted meetings with Insurance Companies to get accreditations.
Education:
2000 – 2003 Bachelor of Science in Business Administration Major in Marketing
International Academy of Management and Economics Metropolitan Avenue, Makati City
1998 – 2000 Bachelor of Science Major in Psychology
Assumption College San Lorenzo Village, Makati City
References: Available upon request
