Chaitali Bangera

Chaitali Bangera EXPERIENCE B/106, Raj Paradise, Military Road, Marol, Andheri East, Mumbai-400059- AWARDS VMG BPO(Client: Paperwallet),​ Executive Virtual Assistant Manager-Business Development . Service Star Citibank Fort OCTOBER 2018 - PRESENT Branch ● Executive assistant to CEO performing all Support activities like Email management, Inventory management, ● Coordination with various teams to ensure seamless execution of day to day business activities. ● Identify, develop and implement business development activities to enhance business growth(Wholesale/distribution) and maximize market penetration and attract better business opportunities. ● Collaborating with new artists for creating artist-designed products and research on new artists to find which artwork would be the best fit for our product. ● Established and maintained an inventory system within an existing database. ● Processing Wholesale/ distribution orders received by the client and coordination with our warehouse department to ensure seamless and efficient service to our clients. ● Coordinated all business development engagements, and scheduled client meetings. ● Created and updated company’s spreadsheets. ● Assisted In Crowdfunding marketing campaigns for new Provided By : Citibank Received the Service Star Award for exceptional performance and error free transaction processing. Fighting Fit Award Provided By : Firstsource Solutions Ltd(Formerly known as ICICI One Source) Received the Fighting fit award for punctuality and good attendance records. product launches to increase backers. CITIBANK N.A., ​Assistant Manager APRIL 2009 - AUGUST 2015 ● PERSONAL DETAILS Monitoring and processing of various customer DATE OF BIRTH: ​19th Nov transactions - Mutual Fund bookings, Foreign exchange 1983 transactions, Savings, and Current account-related LANGUAGES KNOWN: transactions. ensuring the same are completed smoothly within the timelines. ● Plan, organize,manage, direct, control and evaluate the backend operation of branch activities. ● Develop and implement the financial policies, systems and provide necessary feedback to the higher management. ● Notify and report to senior management observations, suggestions and trends that are critical to the organization's financial performance. ● Reconciliation and Proofing of all the branch accounts for the western region branches.Preparing the reconciliation package and identifying and clear accounting exceptions and mismatched items and ensure financial reporting deadlines are matched. ● Worked with the Internal audit team to conduct periodic audits and reviews of the systems and processes . ● Reduce turnaround time of transaction processing through regular inspections. ● Evaluate financial reporting systems, accounting procedures and investment activities and make recommendations for changes to procedures, operating systems and other financial control functions to senior managers and other department or regional managers ● Review current work processes and suggest improvements to operational efficiency. ● Train , organize and mentor new staff. ● Improve client’s banking experience by ensuring creation and maintenance of accounts. This includes setting up fresh accounts, ensuring KYC’s are in place etc. Responsible for end to end processing of Current/ Savings/ ● Demat/ Mutual fund account opening forms and ensured they are checked and processed within timelines. ● Improve client’s banking experience by ensuring creation and maintenance of accounts. This includes setting up fresh accounts, ensuring KYCs are in place etc. ● ● Preparing periodic reporting and MIS of Mutual Fund Investments done by the branch to monitor profitability and improve financial performance. Processing Forex transactions accurately within timelines . ● Ensuring all the necessary regulatory reports are done in a timely manner. ● Prepare reports and prepare presentations on daily progress of the branch activities to the senior management to track financial performance of the branch. English, Hindi, Kannada HOBBIES: ​Reading, Dance and Music CITIBANK N.A., ​Customer Service Representative AUGUST 2005 - MARCH 2009 ● Handling Customer walk-ins and ensuring effective query resolution. ● Resolving customer queries/issues and coordinating with back-end operations for the same. ● Handled branch teller activities for the branch. ● Handled the entire backend documentation process for mutual funds for the entire branch, coordinating with the mutual fund operations team, generating MIS, etc. Firstsource Solutions Limited (Formerly known as ICICI One Source) Client-LLOYDS TSB BANK Telephony, ​Customer Service Representative APRIL 2004 - AUGUST 2005 ● ● ● ● ● ● Handling first level customer service queries Handling customer complaints Assisting customers with basic banking requirements Processing forex remittance both inward and outward Execution of Funds Transfer between own account & third party accounts Monitoring of calls for quality checks & controls EDUCATION Masters of Commerce Mumbai University April 2006 - July 2007 Bachelor of Commerce Bhavans College June 2001 - March 2004