Chad Anthony Navarro

Hi, my name is Chad Anthony Navarro. I am a seafarer by profession but I already have 1 year experience as Virtual Assistant/Customer Service Representative doing email handling, phone support and chat support as well as ticketing and support) and 1-year experience as an eBay account manager.

These are some of my Experience highlights:

SHOPIFY Experience:

Upload products in Shopify and description writing

Process manual orders or replacements

Process refunds

Filing of claims to the courier for lost, damaged or item not received packages

Working with the redirect links and 404 logs

MAGENTO Experience:

Adding items and descriptions via Catalog

Upload and edit photos

Cater to customer queries using the platform

Adding and updating customer's information

Create and fulfill orders

CSR using Magento

eBay Account Manager:

Managed 10 eBay accounts using cloud

Reprocessed orders in Amazon

Opened chat with Amazon for defective items

Making follow-up for refunds (Amazon)

Generating campaign in eBay

Uploading Listings from Salefreaks to eBay

Add Manual Listings

Sending feedback to buyers

Handled returns in eBay

Added tracking details in eBay for shipments/orders

Called eBay for negative feedback removal

Called eBay for defects and cases closed against us

Customer Service Representative/Email Handling:

Answer customer emails and inquiries ( Email/ Zendesk Tickets/ Subivi and Portal)

Call customers for follow-up and for refunds