LYU Cha(Sophie)- - Stockholm, Sweden
EDUCATION
Stockholm University – Sweden Aug 2023-June 2024
Master of Strategic Information Systems Management
SINGAPORE MANAGEMENT UNIVERSITY – Singapore Jan 2016 - Jan 2017
Master of Business Administration
WORK EXPERIENCE
Nordea – Stockholm, Sweden April 2024 - present
IT Analyst (part-time)
• Supporting Service delivery Management team in Operational Hygiene, and 3rd party Service vendor management.
• Working on internal business process automation, and service delivery tasks under ITIL framework.
Veeva Systems Inc – Shanghai, ChinaMay 2022 – May 2023
Technical Consultant
• Provided project and implementation application consulting as a subject matter expert of Veeva CRM product.
• Worked in professional service team, managing project resources, timeline, identify critical path/dependencies to drive. Cooperating with clients from Life Science companies and Veeva internal team to ensure projects run smoothly.
• Owned solid BA experience of IT projects, solicit requirements, document specifications; Demonstrated strong test analyst ability on projects, wrote test plan, test case, did system testing and UAT, provided training. Customer Projects incl: AbbVie China SFA phase II wave1&2, BI China Lightning, Bayer Consumer Health, ALK.
• Knowledge in implementation of business process, data model and technical experiences such as SFDC, MySQL etc.
Shenzhen FRD Science&Technology Co.,Ltd – Shanghai, ChinaMar 2018 – May 2022
Sales Analytics Manager
• Led a big deal project which valued $3.05 million and $3 million respectively for Nokia and Atos in 2019. Drove company’s revenue growth via analyzing various perspective of global account customers.
• Constantly leveraged research skills to view industrial data, streamlined CRM system, ERP system and function logic.
• Optimized the data flow to simplify the data input procedure, saving the 50% time. Executed SQL queries to analyze sales data, delivered insight report in Power BI to visualize the revenue performance, budget forecasting and reallocation. • Global stakeholder engagement to regularly meeting with NOKIA VP, President across China/India/France/Finland/US.
S Square Eco Pte Ltd – Singapore, Singapore Jan 2017 – Jan 2018
Business Analyst
• Conducted qualitative research to design survey item, collect product feedback for better customer segment identification and conducted remarketing campaign to increase retention rate.
• Developed dashboard to analyse sales trends and compared with targets. Worked with sales manager to manage forecast, pipeline, and improved sales process and operational efficiencies.
• Analyse the financial performance in reporting.
HEMA Far East Ltd Shanghai buying office – Shanghai, China May 2011-Dec 2015
Senior Buyer
Successfully optimized the supplier base by reducing 8.5% of supplier numbers in my category, increased turnover by 27% yet with 5%-10% savings in value for certain specific products. In 2013, the total buying value of assigned product group was about $7 million. Ever served in household/Home Deco/Fashion Acc department.
Implemented product development and buying planning strategy every season. Conducted good time management in order to respect buying deadlines and key milestones, dealing with RFQs, tender and CSR. Understood the retailing environment/competitions in Europe especially in Netherlands, sourced and screened qualified suppliers in Far East.
Actively communicated and negotiated with multiple suppliers, evaluated and analyzed suppliers’ strengths and performance. Gained extensive experience and exposure in buying and global supply chain management in MNC.
SKILLS & INTERESTS
Language: Mandarin (native); English (fluent); Swedish(basic)
Technical Skills: advanced Excel, SQL, Power BI, Salesforce, LucidChart, Jira, BPMN, Business process mining
Certifications & Trainings: PMI-PMP, certified Veeva CRM Administrator, EXIN Agile Scrum Master, Google Data Analytics Professional Certificate
Interests: travelling and yoga. Volunteered in Child-care program in South Africa for 4 weeks in 2015 (Cape Town, South Africa).
