Cesar Vargas

César A. Vargas Fuentes GOAL To have the opportunity to work for an organization in which I can develop in a professional and personal level and create a solid, long-lasting career. QUALITIES Professional experience related to personnel management, administration, problem identification and application of corrective measures. Strong abilities in customer service and negotiations, both in Spanish and English. As abilities, ethical sense, trustworthy and focused on providing an excellent service, with special care on details that the project may require. The following are the qualities I consider are the most relevant: Use of different operating systems, such as Windows, iOS and Linux Web programming (HTML5, CSS3) Android Development (Android Studio, Java) General accounting Administration Personnel administration Business negotiations Bilingual, English-Spanish PROFESSIONAL EXPERIENCE Account Manager, Helpgrid, March 2018 to February, 2020 Responsible for the management of client accounts, always taking care of clients’ needs. Elaboration of weekly and monthly work planning. Elaboration of detailed weekly and monthly reports based on the activities of the account. Implementation of corrective and preventive measures in order to avoid excessive refunds and chargebacks. Training for dedicated Customer Service Representatives. Translator and Interpreter, Cordis de Mexico, April to July, 2017 (Temporary position) Performed as translator for a job descriptions translation project from every department of Johnson & Johnson (Biosense Webster) from English to Spanish and Spanish to English for the Human Resources Department. Translation of procedures manuals for the Materials and Warehouse departments. Manager, Habla! Idiomas de México, 2005 to 2016 Performed day-to-day general administration of the business unit looking for new business opportunities. Worked on the development of methodology used in the classes, which aimed on each customer’s needs in order to obtain the best results. Provided training for new instructors, focused on the method used in class, their language and classroom skills. Identification and resolution of problems among personnel, by applying preventive and corrective actions when required. Performed customer service on daily basis in order to maintain high levels of satisfaction and retention. Marketing and Corporate Sales Manager, Asesoría Global Ambiental, 2011 to 2013 My duties in this company involved the management of a sales team that offered different services and products to companies that required environmental solutions. I provided sales and business negotiations training to the sales personnel and evaluated their performance. I was in charge of customer service activities aimed to maintain high levels of satisfaction. My most important duty was to identify any problem the members from my team could have and provide an efficient solution. Manager, Berlitz de México, 2004 to 2005 I performed the general day-to-day administration of the local language center, reporting to HQ in Mexico City. My essential duties were to offer our services to walk-in customers as well as to corporate customers; general personnel supervision and the application of Berlitz policies and principles. As a Director I was in charge of identifying and solving any situation with the personnel, and the application of corrective and preventive measures that could apply. Special focus on customer service in order to maintain high levels of satisfaction and retention. EDUCATION UNIVERSIDAD AUTONOMA DE CIUDAD JUAREZ Law School, Truncate. UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA Software Development Engineering. Currently studying. REFERENCES Upon request