Ces J

CECILE PASAYLO Executive Assistant | Project Manager | Administrative & Operations Support Davao City, Philippines PROFESSIONAL SUMMARY Experienced Executive Assistant and Project Manager with over 10 years of administrative, operations, and remote team support experience. Skilled in project coordination, workflow management, client communication, and team leadership across construction, education, advertising, and customer service industries. Highly organized, detail-oriented, and committed to delivering structured, efficient, and results-driven support to business leaders and growing teams. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive & Administrative Support Project Management Team Coordination & Leadership Workflow & Process Organization Customer Support & Client Relations Information & Document Management Scheduling & Calendar Management Communication & Reporting TECHNICAL SKILLS ●​ ●​ ●​ ●​ ●​ ●​ Google Workspace (Drive, Docs, Sheets, Calendar) Asana GoHighLevel Zoom & Google Meet Slack Canva ●​ ●​ ●​ ●​ Buffer & Hootsuite Calendly LastPass Contractar & Foreman PROFESSIONAL EXPERIENCE Project Management – Administrative Support ServTack General Contracting (Remote – Chicago, USA)​ 2014 – 2023 ●​ ●​ ●​ ●​ Managed project documentation, reports, and presentations Coordinated schedules and communication between teams Maintained organized records and operational systems Supported project tracking and workflow efficiency Teacher-Learning Assistant Denla British Kindergarten (Bangkok, Thailand – Onsite)​ June 2020 – May 2025 ●​ Supported classroom operations and lesson preparation ●​ Assisted students requiring additional guidance ●​ Maintained structured and positive learning environments Foreign English Teacher Chattra School (Prachinburi, Thailand – Onsite)​ May 2018 – May 2020 ●​ Delivered English language instruction ●​ Designed engaging lesson plans ●​ Monitored student progress and development Project Manager Creativo Advertising Agency (Remote – Chicago, USA)​ June 2017 – May 2018 ●​ Oversaw and coordinated agency projects ●​ Managed timelines and deliverables ●​ Facilitated communication between clients and creative teams Success Manager Driven Academy (Remote – California, USA)​ February 2025 – June 2025 ●​ Managed student onboarding and engagement ●​ Coordinated scheduling and communication ●​ Ensured smooth workflow between students and internal teams Customer Service & Technical Support Sutherland Global Services (Davao City, Philippines – Onsite)​ July 2009 – September 2016 Accounts Handled: ●​ AT&T / Comcast / DirectTV – Technical Associate & Billing Specialist ●​ Netspend – Customer Service (Endorsed for Team Manager) Responsibilities: ●​ Provided technical support and billing assistance ●​ Oversaw daily operations and supported team associates ●​ Maintained quality service standards and performance targets Fashion Customer Service Representative Offsourcing Inc. (Davao City, Philippines – Onsite)​ October 2016 – May 2017 ●​ Assisted customers with orders, inquiries, and returns ●​ Delivered positive and professional customer experience PERSONAL INFORMATION Gender: Female​ Citizenship: Filipino​ Civil Status: Single SOCIAL Instagram: @pinoyrockstar.assistant​ ​