Ceryl Myka B. De Mesa

CERYL MYKA D. PILI Email:-Mobile: (- OBJECTIVE. To pursue a career from a reputable company that will provide an opportunity to capitalize my expertise and expand my knowledge and skills where I can attain a high level of performance. I am a dedicated employee looking for a new challenge to further increase my professional knowledge and experience. Multi-faceted, efficient and reliable. Meets tight deadlines and delivers superior performance. Core competencies include adaptability to any given situation, analytical and creative thinking, and proactive anticipation of needs. WORK HISTORY Interglobe Technologies Inc. Philippines Travel Consultant. Mar 22 – date • Responsible in answering phone calls from customers. • Responding to customers’ complaints and inquiries • Processing a Flight reservation through online and using GDS / Amadeus. • Assisting customers to their needs especially with the documents and budget in making reservation. • Making sure that we provide good quality service to customers. Coffee Bean & Tea Leaf Doha, Qatar Senior Barista. Aug 2017 – Oct 2018 • • • • • Handled team member & store, especially customer complaints Reports potential safety hazards to the manager on duty. Reports all employee accidents to the manager on duty. Inform the manager on duty of any operational inconsistencies. Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items. Coffee Bean & Tea Leaf Philippines Barista. Ranked 3rd during the 2016 Barista Competition Aug 2015 – Aug 2017 • • • • • Promotes coffee consumption by educating the customers on the different types of beverages Prepare and serve hot or cold beverages, along with cookies and pastries Receives and process payments via POS Monitor inventories and maintaining adequate inventory level Updates job knowledge by actively participating in trainings and other educational opportunities ON-THE-JOB TRAININGS Technical Education and Skills Development Authority (TESDA) Food and Beverage Service National Certificate II March 18, 2015 Technical Education and Skills Development Authority (TESDA) Housekeeping National Certificate II March 02, 2015 Magsaysay Training Center Basic Safety Training October 23 – November 3, 2014 Oxford Suites Hotel Makati Food & Beverage Department/Reservations June – October 2014 2GO Group. Inc. Actual Shipboard Training October 2013 Best Western Boracay Tropics Resort Hotel October 2013 Marco Polo Plaza in Cebu September 2010 TECHNICAL SKILLS Proficient in Microsoft Office applications such as MS Word, Excel, Power Point, Outlook EDUCATION Graduate of Bachelor of Science in International Hospitality Management Specialized in Cruise Line Operation in Hotel Services Lyceum of the Philippines University, Intramuros, Manila