Celline Punzalan Juan

With over seven years of diverse professional experience, I bring a unique combination of compassion, efficiency, and adaptability to every role I take on. My background includes two years as a Virtual Assistant specializing in administrative support, two years in customer service, and three years as a Nursing Assistant — all of which have equipped me with a well-rounded skill set rooted in service, organization, and clear communication.

As a Virtual Assistant, I’ve supported clients in managing day-to-day operations, from email handling, calendar scheduling, data entry, research, and document preparation to managing social media and organizing digital files. I take pride in being detail-oriented, proactive, and resourceful — always aiming to make things easier, faster, and more efficient for the people I assist. I’m also comfortable working with a variety of tools and platforms such as Canva, Microsoft Office, Google Workspace, Trello, and more.

In my Customer Service role, I’ve learned the value of patience, empathy, and clarity when dealing with people. I’ve helped resolve concerns, guide users through solutions, and ensure they leave each interaction satisfied and valued. I’m passionate about creating positive customer experiences and handling pressure with a calm and solutions-focused approach.

My foundation as a Nursing Assistant taught me more than just clinical skills — it instilled deep empathy, attention to detail, and the ability to multitask under pressure. Working closely with patients, families, and healthcare teams developed my interpersonal communication and the emotional intelligence needed to connect with people from all walks of life.

This blend of administrative, client-facing, and caregiving experience allows me to be both a compassionate professional and a highly efficient worker. Whether I’m managing your inbox or assisting a customer with care, I bring professionalism, warmth, and integrity to everything I do.

I’m currently seeking opportunities where I can continue to grow, support others, and make a meaningful impact — whether remotely or in a collaborative team environment. Let’s connect and see how I can support your goals.