Celine Jane Oreke

Oreke Celine Jane Rivers State, Nigeria | 50010 |-| -| https://www.linkedin.com/in/orekecelinej/ PROFILE Dedicated Customer Service professional passionate about assisting individuals across diverse industries, finding joy in delivering exceptional service delivery and user experience. CORE SKILLS ● ● ● ● ● ● ● ● ● User Experience Customer Retention Microsoft Office Suite Cutting Edge Excel Skill High Level of Numeracy Data Consolidation Strong Problem Solving Skills Complaint Handling Conflict Resolution ● ● ● ● ● ● ● ● ● ● Empathy and Patience Relationship Building Negotiation and Closing Technique Adaptability Works well under Pressure Motivation and Self Management Enthusiasm, Friendly, Independent Follow Up Skills Fluent in English, Strong Internal and External Communication Skills RELEVANT EXPERIENCE Customer Relationship & Business Development Officer for Irvin Global Group Nov 2023 – Current ● ● ● ● ● Built and maintained strong relationships with customers by providing excellent services, addressing their queries, and ensuring customer satisfaction. Recommended new products resulting in a 23% increase in revenue. Actively prospected and generated leads through various channels such as referrals, cold calling, Recognized in the top 5% of the company's national workforce for the use of crm tools to track activities, and negotiated appropriate credit for upset customers to assuage issues. Promoted loans and fixed deposit products to potential customers,identifying their needs,and explaining the benefits and terms of the products. Sales Agent and Online Chat Agent for Homeeasy Inc (Contract) Feb 2022 - April 2022 ● Maintaining relationships with current and potential customers. ● Respondtotelephonerequestsforinformationaboutthecompany'sofferingsandfollowupw ithcustomers via live chat, cold call, and email to secure leasing deals. ● In order to provide the best customer service, I keep up with applicable sales and product changes. ● My dedication and attention to detail have resulted in an increase in customer loyalty by 30%. Customer Service Advisor for Aniv Beauty Jan 2020 - May 2021 ● Exceeded set standard of accurately offering product recommendation to at least 4 customers per work hour, this involved active listening, information extraction and virtual product display which resulted to decrease in handle time and increase in customer satisfaction. ● Identified opportunities to increase customer experience and satisfaction and turned discontented customers to satisfied customers. ● Treated and handled every customer concern and enquiry as urgent by answering all questions and queries in swift, friendly yet professional manner, this in turn resulted in an increase in customer retention and brand loyalty by 40%. EDUCATION Bsc Marketing Rivers State University, Port Harcourt 2016 – 2022 ● Key modules: Consumer Behaviour | Business Development | Digital Marketing | Human Resource Management | Financial Management. HOBBIES AND INTERESTS ● ● ● Learning new Languages Reading and Journaling An active member of a Language exchange group. REFERENCE Available on Request.