Celine Angelique Yaon

Celine Angelique Yaon Customer Support Representative Top-performing customer service representative for 9 years with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Contact Phone- Email Experience 2017 - 2023 Cimpress - Vistaprintl McKinley, Taguig Customer Support Specialist - Assisted customers with varying questions using product knowledge and service expertise. Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Employed active listening and product expertise to successfully resolve inbound queries. Helping customers in promoting their small businesses by design assistance Providing assistance with their websites, Google Ads, SELM Assisted customers in three different channels (phone, email and chat) with efficiency and quality Address 31-A Martirez del 96 Pateros Education- BS Nursing University of Makati 2015 - 2017 Sykes Asia l McKinley Taguig City Technical Support Specialist Assisting customers by providing troubleshooting steps for their Google devices Managing Google accounts Managed high-volume customer queries simultaneously through effective multitasking. Assisted customers with varying questions using product knowledge and service expertise. Expertise Phone Support 2012 - 2014 Teleperformance, Phils l Mandaluyong City Chat Support Customer Support Specialist Responded to incidents on-site, providing precise time estimations and managing customer expectations. Assisted sales team with technical presentations and aftersales support. Troubleshoot operating systems, hardware and software problems to identify root causes. Email Marketing Efficiency and empathy Professionalism Organizational and planning skills Language Reference English Christine Ragadi Noreen Rayos Supervisor, Cimpress Philippines Service Desk Engineer, Singtel Phone:- Phone: - Email : - Email : -