Celina Mattos Coutinho

Senior Service Delivery & IT Operations Professional | Bridging Technology and Business Strategy

I am driven by a relentless mission to simplify technology. With a solid background in Service Delivery and IT Operations, I focus on transforming IT from a support function into a strategic business partner.

I am passionate about modernizing environments, evolving traditional structures (client-server/on-premise) into agile, collaborative ecosystems. My expertise includes hands-on migrations and Low-code solultions (SharePoint/M365), breaking down information silos and streamlining daily workflows.

I believe IT Governance (ITIL) should never be a bottleneck, but rather the foundation that supports continuous improvement and security. My goal is to ensure seamless IT operations, empowering the business to focus on what matters most.

Core Competencies:

• IT Service Lifecycle Management (ITSM).

• Team Leadership & Vendor Management.

• Infrastructure Modernization & Cloud/Collaboration Migration.

• Focus on User Experience (UX) and Operational Efficiency.