Celestina Zubairu

Are you looking for a Customer Support Representative who delivers fast responses, smooth order updates, and world-class customer service that keeps shoppers coming back?

Most eCommerce brands live and breathe sales, yet many struggle with delayed replies, weak email communication, slow online chat support, and disorganized customer service processes. These silent problems kill sales, and they can’t be fixed without a dedicated specialist who understands fast communication, order clarity, and customer reassurance.

Another major challenge eCommerce brands face is inefficient order tracking, purchase order management, and processing. This leads to delays, missing updates, and frustrated customers who feel uninformed about their purchases.

But these issues can be solved by building organized, automated systems supported by strong CRM software, structured workflows, and consistent email support that keeps customers informed every step of the way.

I’ve helped eCommerce brands set up real-time order notifications, shipment tracking links, proactive follow-up emails, and smooth chat and messaging software workflows that update customers automatically at every stage.

Working with different eCommerce teams has shown me how much customers value clarity, speed, and reassurance more than anything else. Great customer support is the engine that keeps them loyal.

Reports show that brands that fail to respond quickly, provide clear order updates, and maintain consistent communication risk losing up to 70% of potential sales to abandoned carts and customer frustration.

You don’t want to be in that category. Many businesses lose sales daily, not because their products aren’t amazing, but because their customer service, email communication, and support systems aren’t fast or organized enough.

If you're ready to build a support system that keeps shoppers engaged, informed, and buying again…

Here’s the unique solution I bring:

I help you turn delayed responses into instant, professional interactions through email support, online chat support, and phone support, converting curious shoppers into loyal customers.

I also build consistent communication systems that ensure every reply, from chat to email, reflects your brand voice professionally and clearly in the language you speak (English).

On top of that, I manage your order processing, purchase orders, and tracking systems to ensure customers receive real-time updates, faster resolutions, and a transparent post-purchase experience, reducing “Where is my order?” inquiries and boosting repeat sales.

Tools I Work With:

📍 Shopify, Gorgias

📍 Zendesk, Freshdesk, Intercom, Zoho, HubSpot, GoHighLevel

📍 Slack, Skype, Discord, Gmail, Zoom, Outlook, WhatsApp

📍 ClickUp, Trello, Asana, Notion

📍 Mailchimp, Canva, Google Workspace

📍 USPS, UPS, DHL, FedEx, Global Tracking & more

📍 Administrative support tools & data entry systems

If you want to be the brand customers trust for fast replies, smooth order updates, and excellent customer service, then I’m the right person to work with.

Send me a “Direct Invite” now, and let’s discuss how I can support your brand. I respond in less than 5 hours.