Celene Eguia

I am a seasoned Customer Support Specialist. Over the years, I am able to handle clients from the United States of America, United Kingdom, and Australia. I have experience in providing support through phone, email, chat and social media platforms. I am proficient in using different business resources like the following:

Helpdesk, e-Commerce, and CRMs - Zendesk, Freshdesk, Desk.com, Deskpro, Salesforce, Intercom, Helpscout, Zoho, CATS, GoDaddy, BigCommerce, WooCommerce, Magento, Shopify, Shipstation

Chat and other communication tools - Zendesk Chat (formerly Zopim), LiveChat, Olark, Skype, Slack, Teamviewer 

File hosting - Dropbox, OneDrive 

I also have knowledge of Google applications, Microsoft Office applications, troubleshooting wired and wireless connections, sales as well as some recruitment.

What can I else can I offer apart from the skills I acquired? I can provide quality customer care and solutions that can retain as well as gain customers. I make sure that I share the same goals with the company I am working with. I can also create training materials and provide training to my team members or newbies when needed. I also give feedback on things that are relevant to the tasks assigned to ensure good communication between me and my clients.

Thank you for viewing my profile and I look forward to speaking with you! You can reach me directly by sending a message through my profile or via Skype at celene.100889.