Cedrick Cardano
Metro Manila, National Capital Region, Philippines-linkedin.com/in/cedrick-cardano-15200a27
Summary
Experienced Talent Acquisition Professional with a demonstrated history of working in the recruiting and staffing
industry. Skilled in Communications, Management, Interviewing, Recruiting, Sourcing and Requisitions. Strong
Candidate and Client Management professional with a Bachelor's degree focused in Broadcast Communications.
Connecting clients and talents in different regions to solve problems for a diverse range of industries, businesses,
and entrepreneurs while providing people with employment opportunity.
Experience
Client Talent Acquisition Coordinator
Upwork
Nov 2020 - Present (9 months +)
Responsible for building, developing, and executing recruitment strategies including support of our
clients’ job requisitions and our team’s pipeline development.
Responsibilities Include:
- End-to-end recruitment: source (passive and active), invite, qualify, interview, recommend candidates
to clients.
- Track new client requisitions through iCIMS and manage assigned cases and candidate pipelines.
- Provide case review analysis to internal and external clients including location, rate, and market
analysis.
- Conduct interviews via video call / Google Hangouts.
- Extensive client (internal and external) management, communication, and collaboration.
- Act as the liaison between hiring managers and candidates during the application process.
- Collaborate with multiple internal teams to ensure successful talent acquisition strategies.
- Participate in weekly team meetings to discuss current projects and internal updates.
- A Subject-Matter-Expert (SME) on some Large Account Clients.
- Subject-Matter-Expert (SME) on a Talent Acquisition SOPs.
- Collaborating with the Large Accounts Team Lead for assigned Large Account case(s).
Client Talent Acquisition Recruiter
Upwork
Apr 2020 - Nov 2020 (8 months)
Responsible for hard-to-fill, niche roles that require our team to find talent off-platform, on-board them to
Upwork, and place them with our clients.
Responsibilities Include:
- Sourcing passive candidates using multiple tools and experienced passive sourcing skill set.
- Manage applicants within our ATS.
- Interview candidates, ensuring they are a high-quality match to the clients’ requirements.
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- Recommend candidates to the clients’ hiring teams for next steps.
- Conduct interviews via video call.
- Manage assigned cases and candidate pipelines.
- Accurately report metrics for assigned cases.
- Maintain productivity and meet/exceed goals consistently, week-over-week.
- Collaborate with team members and different departments to ensure successful talent acquisition
strategies.
- Participate in weekly team meetings to discuss current projects and internal updates.
Junior Account Manager (Online Recruiter)
Freelancer.com Philippines Inc.
Sep 2018 - Apr 2020 (1 year 8 months)
Responsible in sourcing applicants for local job projects via Freelancer.com – processes applications to
onboarding candidates. Provides end to end assistance to clients and talents through the platform.
Responsibilities Include:
- Sourcing passive candidates using multiple tools and experienced passive sourcing skill set.
- Manage applicants within our ATS.
- Interview candidates, ensuring they are a high-quality match to the clients’ requirements.
- Recommend candidates to the clients’ hiring teams for next steps.
- Conduct interviews via audio call.
- Manage assigned projects and candidate pipelines.
- Accurately report metrics for assigned projects.
- Maintain productivity and meet/exceed goals consistently, week-over-week.
- Ensure that there is a good relationship between the client and the freelancers.
- Manages the client's hiring process and making sure that they will have a stellar platform experience.
- Collaborate with team members and different departments to ensure successful talent acquisition
strategies.
- Participate in weekly team meetings to discuss current projects and internal updates.
- Have done a competitor analysis which helped the program’s UI be on trend and more user friendly.
Operations Supervisor
TTEC
Apr 2017 - Sep 2018 (1 year 6 months)
Supports and makes sure agents follow correct processes in helping out customers with technical
issues and guides agents to perform well in relation to standards set by the management and the
clients.
Responsibilities include:
- Managing 15-10 headcount making sure that the KPIs are met on a monthly basis
- Providing real-time support to agents for escalations
- Attend weekly managerial-level meetings
- Face-to-face meeting with partners in providing updates for the team's performance
- Leading stand-up meetings with the team on a daily basis for wins, challenges, areas of opportunities,
as well as pain points; making sure that everyone's interest is addressed
- Giving one-on-one coaching with every agent on a weekly basis to understand challenges, wins,
updates, etc.
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- Attending Up Skill trainings such as Team Lead 101 and Team Lead 201 to ensure that the knowledge
and skills are updated in terms of handling the team
- Attended White Belt Training for Six Sigma (not certified)
Product Trainer (nbn™#)
TTEC
Feb 2017 - Apr 2017 (3 months)
Responsible in equipping new hires with the knowledge, practical skills and right
motivation to support Telstra NBN customers with technical concerns. Responsible in making sure they
are guided with how they interact with customers within Telstra’s standards.
Responsibilities include:
- Conduct training to 15-20 learners
- Preparation of training materials which include visuals, presentations, and activities
- Doing assessments on every lesson to determine the level of understanding and knowledge of the
learners
- Making sure that the 7 learning styles are done to ensure that all learners will cope up with the subject
- Provide assistance to the team until the "nesting" period
- Provide one-on-one coaching to learners during the nesting period to get to understand where they're
at
- Attend Soft Skill and Product trainings to ensure that I am fully equipped in providing lessons to the
learners
Education
Polytechnic University of the Philippines
Bachelor's Degree, Broadcast Communication
2011 - 2015
Graduated as Cum Laude
Licenses & Certifications
Communicating with Confidence - LinkedIn
Interviewing a Job Candidate for Recruiters - LinkedIn
Skills
Technical Recruiting • Customer Experience • Team Management • Social Media • Recruiting • Data
Analysis • Technical Support • Quality Assurance • Strategic Planning • Leadership
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