Cedric Dablo

Cedric II D. Dablo---A, Ulas Davao Cit PROFILE Dynamic and results-driven professional with a solid background in operational management, quality assurance, and training and development. With five (5) years of experience in various industries, I have demonstrated expertise in optimizing processes, ensuring quality standards, and fostering talent growth within teams. Known for my strategic mindset, strong leadership abilities, and dedication to continuous improvement, I excel in driving operational excellence while fostering a culture of innovation and collaboration. SKILLS AND HIGHLIGHTS • • • • • Project management Strong decision maker CRM Literate Engagement Activities Performance Monitoring Leadership Innovative Service-focused Communication WORK EXPERIENCES Team Leader – Office Partners360 (May 2022 – July 2024) • • • Operational Management - Ensure that operational efficiency, quality assurance, and training initiatives are closely integrated. Develop processes that link training outcomes directly to operational performance and quality metrics. Quality Assurance - Implement and oversee quality assurance processes to ensure service delivery meets or exceeds client expectations. Collaborate with Joanie and Clarice and conduct regular quality checks and audits to maintain high standards of output. Training and Development - Identify skill gaps within the team and provide targeted training to address them. Conduct performance reviews and provide constructive feedback to drive improvement. Subject Matter Expert – iQor Philippines (May 2019 – November 2021) • Handled customer inquiries and issues promptly and professionally maintaining a high level of customer satisfaction. • Developed strong product knowledge to effectively address customer concerns and promote upselling opportunities. EDUCATION [Graduate] Bachelor of Science in Internal Audit – University of Mindanao 2019 - 2023 CERTIFICATIONS Civil Service Eligible 2022 – Civil Service Commission of the Philippines Certified Tax Technician 2024 – Philippine Association of Certified Tax Technician