Cedie Jay Malalis

I am a reliable and highly organized Virtual Assistant with hands-on experience in customer support, e-commerce operations, digital marketing, and automation. I have supported multiple businesses with inventory management, product listing (SEO-optimized), competitor research, logistics tracking, lead generation, and social media scheduling to drive performance and online growth. I previously worked as a Supervisor/Customer Support VA, creating strategies to meet sales quotas, managing spreadsheets and online records, and setting up automated email flows for subscribers. I am also skilled in graphic design, copywriting, and Facebook/Instagram ad launching, ensuring brand-aligned content and engagement. Recently, I served as an E-commerce Account Manager, where I handled stock analysis, product descriptions, customer communication, and supplier coordination to maintain smooth operations and deliver an excellent customer experience. I graduated Cum Laude with a Bachelor of Science in Entrepreneurship-Microfinance, bringing both business knowledge and real-world execution into every task. I thrive in fast-moving environments, communicate clearly, and consistently deliver high-quality results to help business owners focus on scaling their companies.