Cedie Aerole Quitco

Cedie Aerole Quitco Alabang Muntinlupa, Philippines, -,- LINKS Linkedin PROFILE Experienced project manager with a proven track record in leading cross-functional teams to drive successful project outcomes. Proficient in applying Lean Six Sigma principles to streamline processes, optimize productivity, and reduce waste. Skilled in implementing data-driven strategies and leveraging analytics to identify areas for improvement and make data-backed decisions. Highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously while maintaining strict deadlines. Possesses excellent administrative skills, including effective communication, problem-solving, and stakeholder management. Committed to delivering results-oriented solutions and continuously driving process excellence in order to maximize efficiency and achieve organizational goals. E M P L OY M E N T H I S TO RY Jul 2022 — Present Senior Manager - Process Excellence, Unifin International Inc. Makati City • Developed a business process management system that tracked and monitored process performance, leading to a 90% increase in process compliance • Conducted root cause analysis to identify and resolve process-related issues, resulting in improved process efficiency and cost savings • Developed process models and simulations to predict process performance and identify potential bottlenecks • Established a process improvement team that identified and implemented process changes resulting in a 75% reduction in waste Oct 2020 — Jul 2022 Senior Manager - Quality Assurance, Emerge BPO Guyana, South America • Ensured quality assurance processes were followed to ensure maximum product quality • Developed and maintained quality assurance processes that improved product quality and customer satisfaction by 30% • Developed a comprehensive quality assurance program that ensured all deliverables met the highest standards of quality • Led a team of quality specialist to complete a major quality assurance project on time and within budget Dec 2019 — Oct 2020 Senior Manager - Customer Experience, Ubiquity Bonifacio Global City • Utilized customer feedback to improve customer experience, resulting in a 20% increase in customer satisfaction ratings • Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience • Conducted customer surveys and focus groups to uncover customer needs and preferences, resulting in improved customer experience Jul 2019 — Dec 2019 Senior Manager - Continuous Improvement, Groworx Alabang Muntinlupa City • Developed and implemented a comprehensive post-production evaluation process to ensure continuous improvement • Evaluated team members’ performance and provided constructive feedback to ensure continuous improvement • Facilitated retrospectives to identify areas of improvement and ensure continuous improvement • Developed and maintained an Agile team culture by facilitating team building activities and promoting an environment of continuous improvement Apr 2013 — Jul 2019 Process Improvement Lead, Telstra Makati City • Provided advice and guidance to clients on a range of topics, including strategy development, process improvement, and organizational change • Established a process improvement team that identified and implemented process changes resulting in a 40% reduction in waste • Identified opportunities for process improvement through data analysis and bench-marking • Streamlined an inefficient process, resulting in a 20% improvement in operational efficiency E D U C AT I O N Jun 2009 — May 2013 Marketing Management, Arellano University SKILLS Customer Service Expert Project Management Expert Leadership Expert Lean Six Sigma Expert Microsoft Office Expert Process Improvement Expert Communication Skills Expert Program Management Expert C E RT I F I C AT I O N S Blackbelt - Lean Six Sigma Greenbelt - Lean Six Sigma Project Management Professional (Trained) Agile Scrum Master (Trained) L A N G UAG E S REFERENCES English Highly proficient Filipino References available upon request Native speaker