Cecille S. Lacida

CECILLE LACIDA C U S T O M E R S E R V I C E R E P R E S E N T A T I V E WORK EXPERIENCE DISPATCHER/ CUSTOMER SERVICE UPWORK /- I am a highly skilled customer service representative with over 8 years of sales and customer care experience. My experiences working in a high-pressure industry have taught me to pay attention to details, be resilient, and be flexible in using different client's tools. I am a wellmotivated person and I always make sure to provide an excellent outcome. Responsible for managing coordination drivers, vehicles, and routes in order to provide a responsive service to the customer. Respond to customer inquiries about quote price, schedule, and carrier's availability via phone, email and chat. Schedule the customer's pick-up and delivery. Communicate late pickups and/or deliveries, as well as any other load changes, to carriers and customer Assisting customers with complaints about stolen or damaged vehicles Dispatches trucks and assigning the load via Central Dispatch OUTBOUND SALES REPRESENTATIVE CONTACT INFORMATION Pasig City, Manila Philippines-- ACQUIRE ASIA PACIFIC /- Make outbound calls for promotion, special pricing, and active convert calls into sales. Calling customers to follow up about the activation of the service. Set up new accounts, established customer credit, and set up payment methods. INBOUND SALES REPRESENTATIVE EDUCATION BACKGROUND Technological Institute of the Philippines BS in Information Technology Quezon City, Manila Philippines 2003 – 2007 SKILLS Telephone Sales and Customer Service Communication Skills Conflict Resolution Flexible Order Processing / Transaction Management Detail Oriented THE RESULTS COMPANIES /- Handling customers of Sirius Xm (Satellite Radio) Answer customer's call regarding the product prices and availability. Assisting customers on how to activate the Satellite Radio and answering concerns about their existing account. Handles technical issues about the satellite radio. CUSTOMER MANAGEMENT REPRESENTATIVE GLOBAL CONTACT SERVICES INTERNATIONAL /- Make outbound calls to both former and prospective customers of credit one bank. Handling calls offering products for existing customers like insurances, medical plans, membership programs, home warranty plans, beauty products, and more. Provide customers with product and service information. Processed credit card payments.