Cecille Mendoza

MENDOZA, CECILLE RANCE 321 M.T. De Mesa St Cangatba Porac, Pampanga Email:-Mobile #:- Career Goal: To work with a team of professionals that would enhance my learning and widen my field of expertise in the BPO business. Work Experience: August 2016 – March 2019 Bannerman Security Customer Service/Virtual Assistant/Homebased Accepts inbound calls and make outbound calls. Book security services for clients, make changes to the schedules as well. Email Support. Answering and sending out emails to clients. May 2010 – May 2014 Aditya Birla Minacs Patient Service Representative Accepts inbound calls. Creating records for potential patients and scheduling appointments. Makes outbound calls. Inform patients of special offers and scheduling appointments. September 2009- October 2009Hinduja Global Solutions Customer Service Representative Assist providers with member’s insurance coverage. March 2009 – June 2009TELUS Customer Service Representative Assist customers with their concerns regarding their gaming console. August 2007 - September 2008Sutherland Global Services Customer Service Representative Accepts international calls. Assist callers concerning their accounts. December 2006 – June 2007 PeopleSupport Travel Specialist Accepts international calls. Assists callers with booking and any changes with their flights, reservations at hotels and activities. May 2006-October 2006 Sutherland Global Services Customer Service Representative Accepts international calls using the most sophisticated system and equipment in a U. S. based call center. July 2005-April 2006 IBM DAKSH Customer Service Representative Accepts international calls using the most sophisticated system and equipment in a U. S. based call center. March 2005 – May 2005Sykes Customer Service Representative Accepts incoming calls. Assist customers with their concerns with regards to their credit card account. March 2002 -April 2004Cyber City Teleservices Ltd. Customer Service Representative Processed incoming orders from different states of the U.S. Educational Background: Tertiary:Manila Central University Secondary:Holy Angel University Primary:Holy Family Academy Cecille R. Mendoza 321 M.T. De Mesa St. Don Atanacio Subd. Cangatba Porac, Pampanga 2008 Email :-Mobile #: - To Whom It May Concern, I am writing to apply for the Customer Success Rep position. I have worked with my previous company for more than 2 years, as homebased Customer Support. I handle answering emails, taking inbound calls and making outbound calls to clients. I have also worked in the BPO company for more than 10 years with customer service experience for telecommunications and debit card companies in the US. I can be reached anytime via email:- Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely, Cecille R. Mendoza