Ceciliaeche

CECILIA AJUMI ECHE Professional Summary Goal-oriented Customer Service professional, Sales, IT Support and Procurement with years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.  Customer service, education, and counseling  Customer service understanding  Effective customer service Work History Preciousgate Technologies Limited – IT Support – Oregun, Lagos 06/2022 - Current  Providing assistance to end-users experiencing technical issues with their hardware, software, networks and other IT systems.  Ensuring proper functionality of computers, networks, and servers by performing routine maintenance such as backups and updates.  Strategic planning  Staff Management  Improvement initiatives  Key Performance Indicators  Financial Management  Proficiency in ICT Essentials (Microsoft Word, Excel, PowerPoint, Google docs and Google apps).  Diagnosing, identifying and resolving issues promptly and efficiently either remotely or on-site.  Installing and configuration of new hardware and software applications ensuring proper setup for users.  Maintaining records of service requests, problems, solutions and troubleshooting steps taken in getting resolution.  Recommending and implementing system optimization such hardware upgrades and software updates to enhance system performance. Education 10/2014 University of Agriculture Makurdi Bachelor of Science: Fisheries and Aquatics  Providing training and guidance to employees and clients on how to use hardware, software and IT systems securely and effectively.  Assist with the implementation of cybersecurity measures including antivirus software, firewalls and encryption to protect systems and data from cyber threats.  Maintaining good relationships with employees and clients by delivery of excellent services through proper engagement, communication and timely response.  Sales, sourcing for best replacement parts and providing quotes to clients. Certifications  Virtual Assistant (Online Certification) 2024  Data Science (Online Certification) 2024  Data Entry Tools and Techniques (Online Certification) 2024  Documentation and scheduling for pickups and deliveries of IT equipment.  Escalation of unresolved issues to a higher IT Support Engineer. Eddy Consult – Construction Project Manager – Lekki, Lagos 09/2021  Coordinated and managed all aspects of the project meticulously.  Developed detailed project plans, that included schedules, budget and resources allocation to the team.  Resolved conflicts and ensured effective collaboration and communication among the team members.  Timely ensured that necessary materials, equipment and labor were readily available.  Identified potential risks such as delays and safety concerns and CompTIA+ 1000 – Part 1 (Online Certification) 2023 Excel 2021 for Beginners (Online Certification) 2022 Windows 10 2020 (Online Certification) 2022 CM - Certified Manager Certification (Internal Certification) 2020 CPM - Certified Professional Manager (Internal Certification) 2019 National Youth Service Corps | DISCHARGE CERTIFICATE 2016 Star High Institute of Technology, Otukpo | MICROSOFT WORD, EXCEL & POWERPOINT 2014 developed ways for reduction.  Monitored the progress of the construction to ensure deadlines were met and potential delays addressed promptly. Accomplishments Drove record-high sales that elevated the store's ranking in the company Eyeline Eye Clinic Limited - Customer Service Manager -Secondment Ojodu, Lagos 11/2019  Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.  Introduce higher standards for customer service and increased from #25 to #7. Successfully recruited and trained 6 new customer service representatives. Resolved product issue through consumer testing. Won most creative award in 2019. efficiency by streamlining operations.  Provide general secretarial / administration support to senior managers & Directors. Handle office correspondence and information requests from clients and visitors.  Execute handled and managed client conflict, repair trust, locate resources for problem resolution and design best-option and alternate solutions.  Completed a broad variety of administrative tasks including managing extremely active calendars of appointments; composing and preparing confidential correspondence; coordinating meetings and teleconferences; arranging complex and detailed itineraries and agendas; and compiling documents for travel-related meetings. Eyeline Eye Clinic Limited - Customer Care Representative Ojodu, Lagos 04/2016 - 10/2019  Leveraged sales expertise to promote products and capitalized on upsell opportunities.  Resolved concerns with products or services to help with retention and drive sales.  Maintained accurate and current customer account data with manual forms processing and digital information updates.  Liaised with surrounding hospitals/pharmacies and marketing of new private clients to increase clientele base. Sign up with schools and companies for visual screening. Reference Available on request.  Liaised with health management organizations to help maintain existing contracts.  Carried out routine administrative duties like photocopying, filing, reporting and briefing. Ogun-Osun River Basin Development Authority - Technical Support Assistant Ogun state, Nigeria. 11/2015 - 11/2016  Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.  Built and maintained internal knowledge bases for support products to expand available feedback and performance data.  Managed and monitored water quality of both earthen and concrete ponds and its drainage systems.  Assisted in operations of hatchery unit (hatching of fry)  Assisted in sorting fish, making of feed, and feeding of fishes.  Contributes to team effort by accomplishing related results as required. Domita Farms - Admin and Operations Intern Akwa-Ibom State, Nigeria 08/2012 - 11/2012  Assisted in management and feeding of livestock like Fish, pigs, chickens, snails.  Assisted in management and harvesting of food crops like cassava, pineapple, pumpkin, orange, and water leaf.  Assisted in processing and production of palm oil, fish, pig, chicken, and snail feed.  Attended to customers, handled customers inquiries/complaints, billing questions and payment extension/service requests and forward their inquiries/request to appropriate desk/ office.  Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.  Supported senior company leaders by delivering reports outlining performance to drive process improvements. Voluntary Experience  Independent National Electoral Commission | Asst. Presiding Officer I 2015  Independent National Electoral Commission | Asst. Presiding Officer II 2011