Cecilia Munga

I’m a results-driven Customer Support and Retention Specialist with over two years of experience delivering outstanding service across phone, chat, email, and web. My focus? Solving problems quickly, boosting customer satisfaction, and creating seamless experiences that keep customers coming back.

I’ve supported global teams remotely, using tools like CRM systems, Microsoft Office Suite, and virtual meeting platforms to coordinate, track, and improve support operations. Whether I’m scheduling appointments, resolving inquiries, or analyzing customer feedback to drive improvements, I bring a proactive mindset and sharp attention to detail to every task.

What sets me apart? I’m not just reactive—I anticipate needs, find solutions fast, and thrive in fast-paced environments where customer happiness is key.

📌 Tools & Skills I Use:

CRM Systems (for customer tracking & engagement)

Microsoft Office (Word, Excel, Outlook)

Communication Platforms (Zoom, Slack Google Meet)

Email, Phone, and Chat Support

Calendar & Appointment Scheduling

Canva

Problem Solving & Conflict Resolution

Customer Feedback Analysis

Let’s connect if you’re looking for a dedicated customer service professional who’s ready to go the extra mile to deliver value.