Cecilia Muiruri

MS. CECILIA M. MUIRURI VIRTUAL ASSISTANT/ CUSTOMER SERVICE EXPERT-| - | Nairobi |https://www.linkedin.com/in/cecilia-muiruri8b- PROFESSIONAL SUMMARY SKILLS & COMPETENCIES Highly organized and detail-oriented Executive Assistant with 4 years of experience supporting senior executives in administrative and operational functions. Skilled in managing calendars, coordinating meetings, handling confidential documents, and streamlining workflows for optimal efficiency. Adept at multitasking, problem-solving, and ensuring seamless executive operations.  Executive calendar management & scheduling  Travel coordination & expense management  Meeting planning & minute-taking  Stakeholder communication & coordination  Confidential correspondence handling  Proficiency in Microsoft Office & Google Workspace  Data entry & document management WORK HISTORY Executive Assistant -Social Media Manager| Remote job/Nairobi 02/2025 – 03/2025        Successfully handled 1000+ customer inquiries per day on WhatsApp, ensuring timely and professional responses Maintained a high response rate 90%+ within 4 hours improving customer satisfaction. Increased the client’s WhatsApp engagement by 70% through personalized interactions. Helped convert customer inquiries into sales and leads, contributing to revenue growth. Created engaging messages and promotions that improved interaction with customers Managed order follow-ups and feedback collection, enhancing customer experience. Implemented predefined responses/templates to improve efficiency. Toll Attendant | MOJA- Nairobi Expressway 2/2022 - 2/2025  Processed an average of 2000+ transactions per shift with high accuracy and minimal delays.  Maintained a 99%+ accuracy rate in handling toll payments, reducing financial discrepancies.       Assisted hundreds of motorists daily, providing clear and friendly guidance on toll fees and payment methods Resolved customer complaints and inquiries efficiently, ensuring smooth traffic flow and customer satisfaction. Accurately handled cash, M-Pesa, and card payments, ensuring proper reconciliation at the end of each shift. Reported and documented transactions without discrepancies, ensuring accountability. Helped maintain a steady flow of traffic by quickly processing payments and reducing congestion. Adhered to safety protocols to prevent accidents and ensure a smooth tolling experience. Procurement & Vendor Coordination| Ministry of Labour and Interior Coordination- Nairobi 6/2021 – 8/2021         EDUCATION LANGUAGES REFEREES Assisted in sourcing and evaluating suppliers, ensuring compliance with procurement regulations. Contributed to the preparation and processing of purchase orders and contracts, ensuring timely procurement. Helped in tracking and managing inventory, reducing stock shortages and ensuring efficient replenishment. Assisted in conducting stock audits, improving accuracy in records and minimizing discrepancies. Maintained accurate procurement records, ensuring compliance with government regulations. Organized and updated supplier databases and contract files for easy accessibility. Assisted in analyzing procurement costs, helping identify opportunities for cost savings. Ensured that all procurement activities followed public procurement policies and ethical guidelines. KISII University| Kenya Sep 2017 – Dec 2021 Bachelor’s Degree in Purchasing and Supplies Management English / Swahili Miss Esther Maina- Mr Chris Mwita-