Cecilia Muchenje

CECILIA MUCHENJE Marketing Executive Professional Summary Skills -- in https://www.linkedin.com/in/ceciliamuchenje- Engaging and patient Marketing Manager Executive with 4+ years of experience in Sales and Marketing. Proven success in running email marketing campaigns and implementing marketing strategies that have pulled in a 20% increase in qualified leads. High professional skill in maintaining customer retention rate with positive customer survey results. Digital Marketing Virtual Assistant Project Management Microsoft Dynamics Customer Acquisition Salesforce Conflict Resolution Language English , Sign language , Shona Experience Life Brand Agric Services 2020 - currently working Marketing Manager Marketing Manager with proven success in running email marketing campaigns and implementing marketing strategies that have pulled in a 20% increase in qualified leads. • Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones. •Lead market research efforts to uncover the viability of current and existing products/services • social media and inbound marketing strategy • Customer Acquisition • Creating and implementing marketing strategies • Liaising with company stakeholders • Event planning • Digital Marketing Life Brand Agric Services Sales and Marketing Executive 2018 - 2020 Sales and marketing professional with experience in digital and print marketing, project management, account management and Email Marketing. • manage a database of over 200 clients handling clients queries. •Training Customers how to use our products • Negotiate Contracts with prospective Customers • Increased followers on social media by 15% resulting in increased online sales •Handled cash and credit payments adhering to the cash handling company policy. Life Brand Agric Services Zimbwabwe 2017 - 2018 Receptionist Experienced receptionist with vast IT experience. Skills include computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. •Phone and Email Management ~served as the Brand ambassador and face of the bussiness, communicating professionally via phone, emails and in person. •Direct external communications to proper channels, including 20 daily telephone, email and walk-in customers. • Assisted clients in scheduling meetings , including follow ups and reminder calls •Managing the front waiting room making sure clients are comfortable before meetings Projects Establishing Zambian Branch Assistant Project Manager • Manages schedules, organizes office functions, and oversees daily operations of office with 6 employees. Hires, trains, and on-boards employees. Interfaces with IT and facilities to situate new employees in their work environment as efficiently and stressfree as possible. My systems have expedited staff assimilation by 20% and reduced office expenses by 15%. •Evaluating conditions of the local market, seeking new opportunities for sales and staying current with the market •Maintaining detailed computerised records and reporting of office activities and operations, including the performance of employees •Providing consultation, counselling and guidance to employees in order to ensure customer satisfaction Education alx Africa Virtual Assistant 2022 — Dzivarasekwa 1 high Advanced level 2017 — Reference I I Kembo - C.O.O Life Brand Agric Services--