Career Profile
PERSONAL DETAILS
Full Names
Contact Number/s
E-mail Address
Address
Nationality
Driver’s License
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Sibongile Cecilia Mdluli-\--Pretoria
South African [Female]
Code 10 [C1]
Personal chara cteristi c
I am a skilled Business Analyst with years of experience in the Gaming, CRM, and financial services sector whose
specialisms cover product design and digital transformation, among others. A strong communicator that is committed to
creating clear, easy to follow procedures and documentation that help businesses progress. I am a confident, collaborative
change leader, capable of working with different teams, through tapping into a technical background to analyze complex
processes and develop innovative solutions to challenges.
CAREER PROGRESSION [Star ting with most rece nt p os ition held]
Jan 2022 – To Date
Senior Business analyst
Organization
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Global Kinetic
Key Duties
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Collaborating with stakeholders from all levels of the organization to collect and document requirements.
Working with the Agile team to facilitate product use case design, JAD workshops and UAT sessions.
Translate product road map into clearly defined requirements.
Coaching and mentoring new starts and junior BA’s.
Identifying functional gaps for meeting both current and future client business
requirements.
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Active listening, with strong written and verbal communication skills.
Ability analyzing a wide range of business needs in highly complex processes.
Understanding of Agile principles.
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Worked with project team in revising the Business Analysis chapter strategy.
Successfully launched Banking as a Service Experience API project
Competencies / Skills /
Knowledge / Attributes
Achievements
Jan 2017 – Dec 2021
Organization
Key Duties
Business analyst
Derivco
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Analyzing the changes necessary to ensure that current and future business
requirements can be met.
Defining, evaluating and presenting feasible and practical business solutions
Creating accurate business documents and functional specifications according to agreed
standards.
Identifying functional gaps for meeting both current and future client business
requirements.
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Achievements
Reason for leaving
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[ Pretoria | South Africa]
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Competencies / Skills /
Knowledge / Attributes
[ Remote | CPT South Africa]
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Analyze a wide range of business needs in highly complex industries
Excellence in assessing organizations to understand problems and provide solutions
Use different modelling tools to map out user journeys and processes.
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Worked with project team in rewriting an old application into a new H5 portal
Actively worked with compliance department to identify and implement new requirements for a regulated market.
Simultaneously serviced cross-functional teams major technical projects.
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Career growth
June 2014 – Dec 2016
Business analyst
Organization
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Financial Planning Institute
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Collect and document business/systems requirements.
Document business modelling of all business processes using use case and BPMN modelling tools.
Support the creation and validation of functional and integration test cases.
Communicate with technical analysts, developers and end users.
Assist (when necessary) with systems testing.
Ensure that proposed test solutions cover all aspects
of delivered business specification
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Experience in communicating with business and facilitating scrum workshops
Experience with information technology projects.
Ability to learn and understand business processes
A "high level" understanding of application programming, database and system design, and Internet applications.
Ability to work in a team and under pressure to meet strict deadlines.
Analytical and problem-solving skills.
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Conducted in-depth interviews across the business to understand the current membership administration processes,
to streamline processes and improve work efficiency in the new iMIS system.
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Career growth
Key Duties
Competencies /
Achievements
Reason for leaving
Jan 2014 – June 2014
Associate Business analyst
[ Fairland | South Africa]
[Sandton | South Africa]
Organization
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Software Solutions Partner (SSP)
Key Duties
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Requirements gathering for I90 (SAP) Insurance Administration system upgrades
Liaising with clients and developers to ensure that all requirements are met
Mapping out processes for Business current state (AS IS) and future state (TO BE)
Documenting Business/Functional requirements specifications and Test plans
Conducting testing and providing recommendations
Documenting of training material and conducting end user training and post system implementation support
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Knowledge of Business Processes.
Ability to work in a team and under pressure to meet strict deadlines.
Analytical and problem-solving skills.
Effective communication skills
Presentation skills
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Contract Ended
Competencies/
Achievements
Reason for leaving
ACADEMIC BACKGROUND
Qualification
Year Obtained
Secondary Institution
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Matric certificate
2006
Barberton Secondary
Qualification
Year Obtained
Institution
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Bcom Business Information System NQF 7
2010
University Of Greenwich
(CTI Education Group-Nelspruit Campus)
Qualification
Year Obtained
Institution
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Certificate in Sustainable Business Analysis NQF 7
2013 (Graduated as Top student)
Rhodes Business School
Qualification
Year Obtained
Institution
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Certificate in ITIL Foundation IT Service Management
2016
APMG International (Torque IT)
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Certified Scrum Product Owner®
2022
Scrum Alliance
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